Multiple accounts, only one website

Forum|Forum|3 years ago
August 1, 2023
13 replies
1219 views

Hi!

I have a client who currently has two brands, two separate websites and two Klaviyo accounts for these brands. However, they plan on having only one website for both their brand, and even add a third one. Every brand will keep it’s identity, name and visual assets, but they will be on the same website.

Our preference would be to keep different Klaviyo accounts so that every brand has his own sender name, sender address, assets and everything. We could however hop from an account to the other like we do in our agency, from one client account to another.

However, is it possible to have multiple accounts with only one website? I’ve seen topics with the opposite question, like having multiple shops for only one Klaviyo account, but nothing exactly like my question.

Thank you so much!

Best answer by retention

Hi @RosieClem, welcome to the community.

In most cases, you need a one-to-one platform/storefront to Klaviyo ratio. The reason is, all the unique behavior data of the platform will be sent to a Klaviyo account so you can do the complex segmentations and Flow triggers properly. Klaviyo ingests not just the customer and email addresses, but also all their behaviors (like visits, purchases, etc) - so they need to be properly separated to avoid duplication or ambiguity.

Having said that, there are some platforms where you can programmatically configure it to behave like multiple storefronts (even though there’s only one backend store) - and you can map each “view” of the store to an entirely different set of integrations (e.g. a separate Klaviyo account for each). However these are more complex store setups and often requires custom development.

What platform is your client using? Or, is it a custom platform?

Show previous replies

J

Jayne76

Contributor I

Hey all
i found the solution to this.

Ofc it uses a 3rd party tool, but works seamlessly and would love to help you figure it out as well.

Feel free to connect with me on Linkedin to chat:

www.linkedin.com/in/riteshdritelin/

Hey Ritesh,

Would love to know the 3rd party app for this. Can you share here please?

Thanks

Rachael

Byrne C

Community Manager

Hi @Jayne76,

Since Klaviyo’s integration with Shopify is a 1 to 1 sync, it won’t be possible to integrate their Shopify store with your Klaviyo account, if they already have their own Klaviyo account, and you have a store connected to your Klaviyo. That being said, if people who purchase certain products from their store are technically your customers, you could export a CSV of customers who purchased those items and upload them into a list in your Klaviyo account. One thing to consider is if they consented to receive email marketing from the other store, and not yours, you wouldn’t be able to send them emails. That being said, it would still be useful to have their profiles, so you can learn more about your customers and their activity.

Other than a periodic CSV import from that store into Klaviyo, there wouldn’t be another way to get customers from one Shopify store into a Klaviyo account it’s not integrated with. Apologies if this isn’t the most convenient, but I’m happy to answer any more questions if they come up!

E

EmriLeighCB

Contributor I

I have a question about this. I know it’s an old post so please move it if it belongs elsewhere.
I have a Wordpress blog and Shopify site that I am putting on a subdomain. I had the blog first, and decided to add the shop later. I wanted to keep the robust features of WP and analytics of Shopify. The audience is the same and I have Klaviyo for my Shopify site from before I put it on the sub. How can I get the traffic from my Wordpress site on my email list that lives with Shopify?

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