My new card won't upload so I can pay my bill

Forum|Forum|3 years ago
May 20, 2023
1 reply
68 views

SO Frustrating!! I am doing everything to get the new card that I’ve uploaded retried but it’s greyed out and I can’t get in touch with the Klaviyo team because it appears that I’m not a paying customer (because it won’t bill!!!!)

Can someone please help me!

Thanks Eliza

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Best answer by Taylor Tarpley

Hi there @elizaflan,

Thanks for letting us know about your billing issue, I’m sorry to hear that you’ve been having issues.

You can always reach out to our support team about billing issues here. When you navigate to the page, choose the ‘Billing Dispute’ option droptdown > Other to get in contact with the team and get your credit card situation fixed!

Thanks for participating in the Community! To make the most out of the Community, join a user group based on your industry and learn from your peers in our Show and tell section

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @elizaflan,

Thanks for letting us know about your billing issue, I’m sorry to hear that you’ve been having issues.

You can always reach out to our support team about billing issues here. When you navigate to the page, choose the ‘Billing Dispute’ option droptdown > Other to get in contact with the team and get your credit card situation fixed!

Thanks for participating in the Community! To make the most out of the Community, join a user group based on your industry and learn from your peers in our Show and tell section

-Taylor

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