No names on Facebook lead ad

Forum|Forum|4 years ago
March 28, 2022
1 reply
165 views

I have created a Facebook lead ad, and connected it to my list in Klaviyo.

But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.

Is this normal? Or have I done something wrong in the integration?

profiles

This topic has been closed for replies.

Best answer by stephen.trumble

Hey @Carl Simon

Thank you for coming to the Klaviyo Community for help with your Facebook Lead Ad!

Can you share with us how you have your lead ad set up on Facebook? What information are you currently collecting? Are you using two fields to collect First Name and Last Name as profile properties?

stephen.trumbleAnswer

Klaviyo Alum

Hey @Carl Simon

Thank you for coming to the Klaviyo Community for help with your Facebook Lead Ad!

Can you share with us how you have your lead ad set up on Facebook? What information are you currently collecting? Are you using two fields to collect First Name and Last Name as profile properties?

-Stephen

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