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Contributor I
January 20, 2022
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Setting Up a Dedicated Sending Domain with AWS

  • January 20, 2022
  • 1 reply
  • 608 views

Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi there @Context Cam,

    Welcome to the Community! Hope I can help with some info regarding your DNS set up!
    If you are running into issues after setting up everything in AWS and trying to verify on Klaviyo, there could be some baseline issues we can check for. Some DNS providers don't accept "@" as a hostname. In that case, your TXT record will need to be added with your root domain as the hostname. The “@” symbol is just the shorthand method to achieve the same result (i.e., placement of a TXT record on the root domain). For example, the record will simply be:

    Type: TXT

    Hostname: YOURWEBSITE.COM
    Value: klaviyo-site-verification=YOUR_PUBLIC_API_KEY

    Just as a side note, only one Klaviyo account can only have one dedicated sending domain applied to it at a time.

    If the above doesn't work, I would recommend contacting our Support team as they can handle private images and also take a closer dive into your account from our back end. 

    Thanks!
    Alex

    1 reply

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    January 20, 2022

    Hi there @Context Cam,

    Welcome to the Community! Hope I can help with some info regarding your DNS set up!
    If you are running into issues after setting up everything in AWS and trying to verify on Klaviyo, there could be some baseline issues we can check for. Some DNS providers don't accept "@" as a hostname. In that case, your TXT record will need to be added with your root domain as the hostname. The “@” symbol is just the shorthand method to achieve the same result (i.e., placement of a TXT record on the root domain). For example, the record will simply be:

    Type: TXT

    Hostname: YOURWEBSITE.COM
    Value: klaviyo-site-verification=YOUR_PUBLIC_API_KEY

    Just as a side note, only one Klaviyo account can only have one dedicated sending domain applied to it at a time.

    If the above doesn't work, I would recommend contacting our Support team as they can handle private images and also take a closer dive into your account from our back end. 

    Thanks!
    Alex