Shopify integration isn't working. Not tracking Placed Orders. Product catalog isn't updating.

I’ll be interested in what others have to say. I can’t imagine knowing where to start without having direct access to your site and to Klaviyo to be able to go in and poke around. 
 

Have you read the Klaviyo troubleshooting docs?

I have. That’s how I found the code to manually add to my site. 

Tricky. Like I mentioned, I personally would need some more firsthand information to poke around. Hopefully someone else can ask different questions or offer something else to get us started. 

Hi there @Char,

Thanks for posting to the Community.

Indeed it is difficult to understand what might be going on unless we can see your account but I do have a few questions. 

Did you happen to migrate from one integration to Shopify? Could you please go to your Performance Dashboard and confirm if Shopify's Placed Order is selected from the dropdown? Some customers have seen that when migrating, they forget to change the setting for the Placed Order metric in the campaign overview. If you open any campaign that shows $0.00 revenue for Placed Order and then click on Placed Order in the overview you could see a dropdown menu showing duplicate metrics. All the duplicate metrics are each one from your prior integration and one from Shopify. You need to test which metric shows the revenue since there is unfortunately no identifier shown between these metrics in the dropdown. 

For reference please also see our help article: Available Campaign Analytics, specifically chapter Individual Campaign Activity Overview.

Thanks!
Alex

Hi @alex.hong 

Yes, I switched from WooCommerce to Shopify. I did change the metrics in the Performance Dashboard and replicated my flows to update the triggers.