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Contributor I
January 14, 2021
Solved

Shopify newsletter subscribers are not going into klaviyo newsletter list

  • January 14, 2021
  • 11 replies
  • 2089 views

Hello, 
I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.

  • When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo.
  • I have set up Klaviyo.js and it says it’s successfully installed on the site
  • In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify.
  • I don’t have “double opt in” selected

I would appreciate any suggestions! 

Thanks

 

 

This topic has been closed for replies.
Best answer by retention

@eternal esthetics beauty Hi,
Based on the information you’ve provided, everything seems like it’s set correctly. I just want to get clarification about the Double Opt-in. You said that you don’t have double opt-in selected. Double Opt-in is enabled by default for new accounts in Klaviyo. Once you switch to a paid plan in Klaviyo, you can request from Klaviyo’s support team using this contact form to reveal the double opt-in feature for your account, and only then you can toggle it ON and OFF for each different list.

Here are more details about Double Opt-In process:

After you get a confirmation that the option is enabled for your account, navigate to the List for which you want to turn off the Double Opt-in. Open the list and click on “Settings”. Uncheck the “Require subscribers to confirm their subscription before being added to your list.” option.
 

 

After you uncheck this option, Klaviyo will stop sending the Double Opt-in Emails to the subscribers joining that List.

Here is the documentation from Klaviyo on Double Opt-in: The Double Opt-In Process

I want to make sure that it’s not the Double Opt-in that’s causing this problem before we can start investigating other possible issues.

Cheers!

11 replies

Contributor II
December 14, 2021

Hello Everyone,

Been trying to sort the same issue for days now and stumbled upon this thread. 

Issue - signing up on the footer newsletter on Shopify does not trigger the email confirmation email. Klaviyo sign up forms are are set and working perfectly.

Current Set up 

Theme used - Impulse theme by Archetype

Opt in - single opt in for Shopify and Double opt in for Klaviyo so the Shopify default email template  for confirming email wont be sent

Integrations - set up to send leads to the right list. 

Any help would be appreciated. Please let me know if you need further information. Thanks.