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Contributor I
April 10, 2024
Solved

Show Kavyio popup based on Shopify product collection

  • April 10, 2024
  • 5 replies
  • 195 views

Hi,
Is there a way to show a specific Klavyio pop when a product in the shopping cart belongs to a specific collection?
Also, is it possible to target more than one Brand in the field: “Show based on product in cart”?
If so, should we use “|” or  “;” or “,” to separate brands?
Thanks in advance for your help.

Pat

This topic has been closed for replies.
Best answer by retention

@BauPat - I looked into this more, and realize you’re right. The “category” isn’t the Shopify Collection, it’s the Product Type.  

It seems like we’re limited to only use Product Name, or Product ID for now.  I’m going to submit Collections as a feature request unless someone knows how to do it otherwise!

5 replies

retention
Partner - Platinum
2025 Champion
April 10, 2024

Hi @BauPat - welcome to the community!

Yes, you can set the targeting for a specific Klaviyo Signup Form (Popup) based on the cart content as you suggested.  If you go to the “Targeting” tab section, you’ll see the option for “Cart contents” where you can click the “Show based on product in cart” and select “Categories” (which in Shopify, are your Collections). 

See here:

It sounds like you’re already there, am I missing something about your question?

As for targeting multiple brands at the same time in that field, that’s a good question! I’ll defer to others who might know, or if I have time later to test/try I’ll update my results here.

 

Joseph Hsieh // retentioncommerce.com // X: @retention
BauPatAuthor
Contributor I
April 10, 2024

Hi @retention,
Unfortunately we tried both category/collection name and id and it still doen’t work.
Any idea?

Pat

BauPatAuthor
Contributor I
April 10, 2024

Hi @retention, thanks for your reply.
Unfortunately, I tried both collection’s name and collection’s id it doesn’t work.
Any idea?
 

Pat

retention
Partner - Platinum
retentionAnswer
2025 Champion
April 10, 2024

@BauPat - I looked into this more, and realize you’re right. The “category” isn’t the Shopify Collection, it’s the Product Type.  

It seems like we’re limited to only use Product Name, or Product ID for now.  I’m going to submit Collections as a feature request unless someone knows how to do it otherwise!

Joseph Hsieh // retentioncommerce.com // X: @retention
Contributor I
October 28, 2024

Hello @retention 

How should I describe the Category for this to work? Category name (“Smart Collection: Straps” in screenshot) or category ID from the URL (“841402900” from 2nd screenshot) ?