Sign up form showing more signups than the associated email list

2 replies
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I have a new pop up form and it is showing 6 signups in the form analytics, but the list that form populates only has two signups. Is there a way to 1. See the emails from the signup form in the form to compare to the list? 2. Prevent lost signups?

List growth & forms

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alex.hongAnswer

Klaviyo Alum

Hi there @VHTme,

Thanks for posting to the Community.

Do you happen to have double opt-in enabled for these sign up forms? It is possible that you are seeing that 6 people may have signed up but only 2 consented to being subscribed to a list? Is this also all through native forms in Klaviyo or are you running another integration for form data?

You can see what emails have submitted the form by creating a new segment with definitions: Properties about someone > $source [equals] > name of form.

That should pull up the emails that were collected and you can compare it to your list.

Hope that helped,

Alex

alex.hongAnswer

Klaviyo Alum

Hi there @VHTme,

Thanks for posting to the Community.

Do you happen to have double opt-in enabled for these sign up forms? It is possible that you are seeing that 6 people may have signed up but only 2 consented to being subscribed to a list? Is this also all through native forms in Klaviyo or are you running another integration for form data?

You can see what emails have submitted the form by creating a new segment with definitions: Properties about someone > $source [equals] > name of form.

That should pull up the emails that were collected and you can compare it to your list.

Hope that helped,

Alex

V

VHTmeAuthor

Contributor I

Thank you, it was the double opt in default that got me. I’ve changed it. Thank you for the information on creating the segment as well.

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