During a setup of SMS channel there is required field with company phone number. Please let me know for what reason it is necessary? Our company is fully online our customer service use chat and email forms. If its only for contact with klaviyo I can put there my number right?
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SMS channel setup
Best answer by chloe.strange
Hi
A company phone number is required for SMS, but it is not your sending number (it can be a sales number for example). It is used for the virtual contact card information. In this process it is required as an extra piece of information to validate a business, but won’t be called. I hope that clarifies!
~Chloe
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