Square integration shows Enabled but has not synced since April 2026

Our Square integration is showing as Enabled but appears to have stopped syncing. On the integration's Data tab, Placed Order, Ordered Product and Fulfilled Order all show "5 months ago" as the most recent event, and 0 events today. This has been the case while we have continued taking Square POS payments at events throughout May to September, including a five-day event in September with over $5,000 in sales.

We also appear to be missing customers. Square shows 761 customers and 215 email subscribers. Klaviyo shows 115 total profiles. The Data tab states our historical orders and customers have been synced, but the customers do not appear to have transferred.

Integration created 14 August 2026. Business name Vine Cult. Our online store moved from Square Online to Shopify earlier in the year, so we would expect the Square Online events to be quiet - but our POS orders and POS customers should still be syncing and they are not.