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Contributor I
December 11, 2024
Solved

Testing abandoned cart flow not working

  • December 11, 2024
  • 11 replies
  • 295 views

Hi there, 

I was trying to test my abandoned cart on shopify. I added something to my cart and abandoned it, but the email never triggered and says I never entered the flow, I tried this with two different emails. I am also looking at the ‘recent data’ under the shopify integrations and the activity doesn’t appear. I have subscribed and confirmed which does appear on the list. What am I doing wrong? 

 

 

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Best answer by ali786

can you refresh the klaviyo and check out the metric. Should work

11 replies

chloe.strange
Community Manager
Community Manager
December 24, 2024

@alihandford 

Here are some troubleshooting steps for the Shopify integration. Hope this helps!

~Chloe