Text block email link doesn't work on computer

Question

Hi,I’m using Klaviyo to send out emails.At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text. I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.Can anyone help? :-)Best,Kristine

Dov · Accepted Answer

Hi@MakersRanders,Thanks for sharing this question with our community.For your text block, are you using a desktop + mobile block for the contact section or are you using separate desktop + mobile only blocks?A block set to “Desktop” only on the classic Klaviyo editorA text block set to “Mobile” only on the new Klaviyo editorIn you are using separate blocks, I’d double-check that the Link Typefor the text block on desktop-only is set to “Email” and that you have no “mailto” prefix included. It may be that you have the mobile-only block set up correctly butnot the desktop-only block.

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