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Contributor I
January 12, 2022
Solved

Update profiles email address

  • January 12, 2022
  • 1 reply
  • 213 views

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug 

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi there @sabamad,

    Welcome to the Community!
    Quick questions, was there a reason like invalid email for the email being bounced? In addition, are you seeing that the update profile button is greyed out or what is exactly not working? Let me know and we can get to a solution together!
    Alex

    1 reply

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    January 12, 2022

    Hi there @sabamad,

    Welcome to the Community!
    Quick questions, was there a reason like invalid email for the email being bounced? In addition, are you seeing that the update profile button is greyed out or what is exactly not working? Let me know and we can get to a solution together!
    Alex