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Using AI for forum answers - like or loathe?

Forum|Forum|1 year ago
February 26, 2025
13 replies
453 views

Not a rant😀. I'm just wondering what others on the forum think about members posting AI generated responses to questions that other members raise?

I've noticed a steady increase in AI responses on the forum over the past few months. Very easy to identify as they're usually not edited so they're very ChatGPTish in structure and style.

AI is obviously a powerful tool with the correct prompts and knowledge base. However, the responses provided by these tools can be generic and quite often inaccurate or just plain wrong (hallucinations!). I've lost count of the number of times I've challenged AI on non-existent functionality and questionable approaches to be met with "You're right!..." including a recent session with ChatGTP where it claimed Trump was not currently in office.

My concern with the AI forum answers is that they can waste time for the members asking the questions; they may struggle to extract the info they need for their use-case or they send them down the wrong rabbit hole completely. I believe those members post questions on the forum expecting an answer from a real person and, hopefully, find a solution to their specific use-case from one who knows their Klaviyo chops!

I don't think there's much that can be done to encourage responsible use of AI. And by "responsible" I mean use it if necessary, validate the solution, and edit your response to match the use-case of the forum question before posting. Not just cut and paste from [insert favourite AI here].

So, what do you think of AI forum responses? Useful, dislike, or ambivalent? Guidelines?

@retention @In the Inbox I'd be particularly interested in your take as you always take the tme to craft quality responses based on your knowledge and experience!

Thanks for listening!

Andy

PS posting as a question as I coudn’t start a conversation.

Best answer by chloe.strange

@bluesnapper,

Thank you for bringing up this topic - I would definitely agree with what you shared. It is a challenging topic and I know one that is shared by many community managers. For these reasons we did add guidance in our Terms and Conditions. Essentially, even though AI can help with resolving questions, it should be reviewed before posting and should include personal experience. If it is too general and/or incorrect it does not have a place here.

I have been working with the team to get on top of these, but would also really appreciate your help. Please click on “report” if you see an example of this - it will help to flag. Thanks again for being a part of our community and contributing - I’m here to make this space valuable to you, so keep the feedback coming!

Show previous replies

L

Leo411

Contributor I

I’m ambivalent. AI can speed up responses, but unedited or generic answers often mislead or frustrate users. It’s most useful when combined with human experience like in insect identification to validate, adapt, and personalize before posting to ensure it truly helps the person asking.

aihomeworkify

Contributor I

Using AI for forum answers is a bit of a double-edged sword—it really depends on how it’s used.

On the positive side, AI can:

Help structure clear, well-written responses
Provide quick explanations or summaries
Save time, especially for common or repetitive questions

But the downside is when people rely on it too heavily without adding their own thinking. That’s when answers start to feel generic, less personal, or even slightly off-topic. Forums work best when there’s real experience, opinions, and human context involved.

A good balance is using AI as a support tool—to organize ideas or clarify concepts—while still adding your own perspective. That way, answers stay helpful, authentic, and actually valuable to others reading the thread.

X

xawam

Contributor I

Not a rant😀. I'm just wondering what others on the forum think about members posting AI generated responses to questions that other members raise?

I've noticed a steady increase in AI responses on the forum over the past few months. Very easy to identify as they're usually not edited so they're very ChatGPTish in structure and style.

AI is obviously a powerful tool with the correct prompts and knowledge base. However, the responses provided by these tools can be generic and quite often inaccurate or just plain wrong (hallucinations!). I've lost count of the number of times I've challenged AI on non-existent functionality and questionable approaches to be met with "You're right!..." including a recent session with ChatGTP where it claimed Trump was not currently in office.

My concern with the AI forum answers is that they can waste time for the members asking the questions; they may struggle to extract the info they need for their use-case or they send them down the wrong rabbit hole completely. I believe those members post questions on the forum expecting an answer from a real person and, hopefully, find a solution to their specific use-case from one who knows their Klaviyo chops!

I don't think there's much that can be done to encourage responsible use of AI. And by "responsible" I mean use it if necessary, validate the solution, and edit your response to match the use-case of the forum question before posting. Not just cut and paste from [insert favourite AI here].

So, what do you think of AI forum responses? Useful, dislike, or ambivalent? Guidelines?

@retention @In the Inbox I'd be particularly interested in your take as you always take the tme to craft quality responses based on your knowledge and experience!

Thanks for listening!

Andy

PS posting as a question as I coudn’t start a conversation.

Completely agree. Unvalidated AI responses are a real problem. Someone stuck on a specific issue needs a real answer from someone with actual experience, not a confident sounding but potentially wrong AI dump. The cut and paste approach pollutes the forum and can send people down completely the wrong path. Responsible use is fine but verify it and tailor it to the actual question first. Community callouts like this one are probably the most realistic way to address it since moderation is hard to enforce.

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