Using embedded Sign-up forms without cookie acception

Forum|Forum|2 years ago
May 2, 2024
12 replies
1543 views

Hey there,

I’m wondering if someone had the same issue like me and were able to solve it.

I would like to embed a Klaviyo Sign-up form in Shopware 6 as Landingpage, but if the user doesn’t accept the Klaviyo Cookie before, the form will not be appear.

In order of GDPR I have to use a Cookie banner, but I would like to use the sign-up form always.

Does anyone have any ideas on how to implement this?

Best answer by Taylor Tarpley

Hi there @Elke,

Thanks for sharing your question!

Sign up forms rely on cookies, especially if your forms have a setting/rule to determine who to show the form to, so if someone does not accept cookies, there is no way for the system to identify the visitor and thus the form would not show for them.

Unfortunately there is not a way to work around this issue without cookies being accepted. I would recommend testing a form that has no rules or settings in terms of who they appear to, so if you set it to show to everyone, as those may work without cookies, but this also depends if the third party consent integration allows that.

I wonder how our friends in EMEA handle these situations, any additional advice or thoughts here @bluesnapper, @Victoria_ap_G, @Casperackermann ?

-Taylor

Show previous replies

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elijahstownton

Contributor IV

On forums like this, the typical issue is that Klaviyo embedded forms rely on the tracking script to display properly. If that script is blocked until cookies are accepted, the form won’t load. A good workaround is making sure the Klaviyo script is classified as necessary in your consent management tool so it loads even before users opt-in.

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elkeheinze

Partner - Platinum

Hi @elkeheinze,

Thanks for that, will test that over also.

But this can’t be applied to klaviyo popups, right? They will be blocked anyway if someone denied cookies?

Hi @Jakub
Yes indeed. In our case, we just modified the behaviour with embedded forms and not with pop-ups, as we used pop-ups for marketing-related topics and embedded forms also for some general information.

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