Why Are Email Addresses Not Syncing into Klaviyo via Shopify Password Newsletter Form?

Thank you @Mailbox Manny and @Taylor Tarpley.

I've actioned your suggestion but the issue persists.

The code now looks like this:

{% form 'customer', id: 'ContactPassword', class: 'contact-form form-single-field' %}
    {%- assign formId = 'PasswordNewsletterForm' -%}
    <input type="hidden" name="contact[tags]" value="prospect, password page, newsletter">
    <label for="{{ formId }}-email" class="label--hidden">{{ 'general.password_page.signup_form_email_label' | t }}</label>

Can you see anything else that may be an issue?

Thanks

Carmen

Hi @SC-Carmen, 

Thanks for sharing more insight into your problem! 

That code appears to be correct, however, custom coding is always a tricky thing. When it comes to custom code, there are a lot of opportunities for error and I would recommend personally reaching out to a developer or a Klaviyo Partner to investigate this code further for you! 

Additionally, you can rule out an integration issue by disabling and reintegrating your Shopify integration.  

Thanks for being a part of the Community and please thread the solution to this problem when you find the solution! This will help any future user in the Communitywho might be experiencing the same thing!

Best,

Taylor