Why can't I delete lists, edit forms or create new lists in my account?

Question

Hello - nothing seems to be working in my Klaviyo account suddenly! It was working fine yesterday and first thing this morning but not now. I can’t delete lists, make changes to my forms or even set up new lists.

Anyone have any ideas why? I don’t currently have any support as just setting up my account and will upgrade to a paid version once I am ready to start sending emails.

Taylor Tarpley · Accepted Answer

Hi there@abbysourdough,Sorry to hear you’ve been experiencing issues in your account! I looked up your website and the bread and pastries look delicious! 😋Are you still experiencing this problem? According to /the Klaviyo status page,no incidents were reported for yesterday. Normally when users are experiencing issues like this in their account, there could be a lot of possible reasons why the issue exists. To narrow down this issue, wouldyou mind walking through these troubleshooting steps to see if one rectifies the issue?Clearing your cache and cookiesLoggingout and back into your Klaviyo accountDouble checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to loadEnsuring that the browser you are using is up to dateTry logging into your account via an Incognito WindowThanks for participating in the Community!-Taylor

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