Why do my "View in browser" links break/stop working

Forum|Forum|4 years ago
June 22, 2022
4 replies
1807 views

Hi Everyone

Does anyone know a fix or why my “view in browser” links stop working or break after a while, below is a screenshot of the error message I receive when trying to access one of these links. This seems to happening to me more frequently of late and I cant seem to understand why. Any help is greatly appreciated TIA

Best answer by retention

Hi @Mik, welcome to the community!

Can you show us the code you’re using in your template? Check to see if it’s one of the “Web View” template variables listed here:

Guide to Template Tags and Variable Syntax : Web View

The quickest variable to use is: {% web_view %}

Sometimes you have to add variables in the “Source” view so it gets properly rendered.

retentionAnswer

2025 Champion

Hi @Mik, welcome to the community!

Can you show us the code you’re using in your template? Check to see if it’s one of the “Web View” template variables listed here:

Guide to Template Tags and Variable Syntax : Web View

The quickest variable to use is: {% web_view %}

Sometimes you have to add variables in the “Source” view so it gets properly rendered.

Joseph Hsieh // retentioncommerce.com // X: @retention

M

MikAuthor

Contributor I

Hi @retention, thanks for your response, I do believe the syntax is correct from my side, the view in browser link works once the mails have been sent out and then about a week later they seem to break. Please see code below :)

A

AmandaLynn

Contributor I

I am having this same issue. My web view has stopped working after about a week.

Was there a solution to this?

J

Johanjani

Contributor II

Hi @Mik, welcome to the community!

Can you show us the code you’re using in your template? Check to see if it’s one of the “Web View” template variables listed here:

Guide to Template Tags and Variable Syntax : web View

The quickest variable to use is: {% web_view %}

Sometimes you have to add variables in the “Source” view so it gets properly rendered.

We checked the template code and confirmed that we are using the recommended {% web_view %} variable, which is the best and most reliable option for Web View rendering in Klaviyo. Everything has been verified from the Source view, and the setup is correctly implemented.

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