Why is my WooCommerce/Klaviyo integration causing an error: "Klaviyo extension is uninstalled or unavailable"?

13 replies
1616 views

Hi

I am trying to create the integration between Woo/Klaviyo.

I have set up the REST API and entered the Consumer key etc but am getting this message:

The Klaviyo extension is uninstalled or unavailable.

What is causing this? Could anyone point me in the right direction please?

Many thanks

This topic has been closed for replies.

cassy.leeAnswer

Klaviyo Alum

Hi @EmptyChair, thanks so much for sharing how you were able to resolve this issue!
@DarlingShop @KarimH - just to close the loop on this thread: plugins in WooCommerce that try to cache our javascript files can cause issues like this. It’s recommend that you disable caching if the plugin allows you to do that, or you can try to remove the plugin and test the Klaviyo integration again.

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alexdomdesign

Contributor I

Hi everyone, I am havinf the same problem. I have set the correct public API I do not have the W3 cache plugin installed and I still get “The Klaviyo extension is uninstalled or unavailable.” does anyone know another reason this could be happening and a way to solve it?

Thanks

Z

zack01

Contributor I

Hi @Dov

i have the same problem, I tried everything i don’t even have the W3 cache plugin installed.

i still get “The Klaviyo extension is uninstalled or unavailable”. any suggestions? to solve the problem ?

R

rikogonz

Contributor I

Having the same issue… cannot figure this out to save my life

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