Contributor I

Solved

Why is the Data in my Account Suddenly Not Showing Anymore?

Forum|Forum|5 years ago
January 30, 2021
17 replies
1010 views

Please can someone advise how we can get support from Klaviyo?

Our account is no longer working - we have no data in our dashboard for some reason.

Analytics

This topic has been closed for replies.

Best answer by cassy.lee

Hi @chilli & @homesweethomebakery,

Thanks for sharing this with the Community. We aren’t aware of any errors that would have occurred over the weekend regarding Dashboards and Analytics. @chilli I was able to take a quick look at your account but the data looks to be syncing properly.

Could you both confirm if this is still an occurring issue for you, or if its been resolved? Would love to check in with the Klaviyo team if this is still not working as expected for you.

Thanks so much for providing the feedback,
-Cass.

Show previous replies

C

carlyk

Contributor I

I am experiencing the same issue! Have tried the suggestions, including trying on a different browser, but not having any luck unfortunately. We really need to get an email out to customers ASAP, so any help would be appreciated!!

T

thejadeleaftea

Contributor I

We ended up re-installing the operating system which seems kind of drastic but now Klaviyo is working. Our computer is a 2016 Macbook and the operating system hadn’t been updated in a long time.

A

ASew

Contributor I

Hi, I am having the same issue since yesterday,,, Help!!!

stephen.trumble

Klaviyo Alum

Hey @ASew @thejadeleaftea @carlyk & @theholistichen !

Sorry that you have had issues with viewing your Klaviyo Dashboard! If you have tried everything stated previously in this thread and you are still unable to see anything on your Klaviyo Dashboard, please contact Klaviyo Support for specific help with your individual accounts as they will be able to go through Klaviyo’s backend to troubleshoot your account.

Thank you for being part of the Klaviyo Community!

-Stephen

M

MsElevated

Contributor I

has anyone come up with a solution? I havent been able to access data on my computer for a month!

stephen.trumble

Klaviyo Alum

Hey @MsElevated

So sorry you have been without this information for a month now! We know how important it is to your business. If you have tried all of the suggestions shared previously please contact support as they will be able to look into your account and help solve why your dashboard isn’t showing you what you need.

-Stephen

M

MsElevated

Contributor I

Thanks Steven. I was just on the chat with them and they were not able to help 😩

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