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Contributor I
April 26, 2022
Solved

Why Isn't my Button activating a popup form on Shopify?

  • April 26, 2022
  • 2 replies
  • 353 views

Hi there,

Ive tried to create a button on my home page to link to a popup form, following the instruction on the Klaviyo Support Forum How to Trigger a Popup or Flyout Form When a Button Is Clicked – Klaviyo - Help Center

I’ve followed these to the letter, and it doesnt seem to be working, as you can see on my home page here. The button is there but it doesnt appear to work:

www.indigolanehome.com 

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi there @Link a button to popup on Shop

     

    Welcome to the Community! Happy to help! 

     

    Unfortunately, as installing a button to trigger a popup requires custom coding, neither the Support nor Community team can exactly troubleshoot this for you. However, I’d additionally suggest checking out these very helpful similar topics in the Community about others sharing their experience trying to set this up! 

     

     If you don't have a developer on your team and are not comfortable adding the code yourself, I’d definitely consider reaching out to a Klaviyo Partner for assistance as other users in a similar situation have done in the past.

     

    Thanks for participating in the Community!

    -Taylor

    2 replies

    Taylor Tarpley
    Community Manager
    Community Manager
    April 26, 2022

    Hi there @Link a button to popup on Shop

     

    Welcome to the Community! Happy to help! 

     

    Unfortunately, as installing a button to trigger a popup requires custom coding, neither the Support nor Community team can exactly troubleshoot this for you. However, I’d additionally suggest checking out these very helpful similar topics in the Community about others sharing their experience trying to set this up! 

     

     If you don't have a developer on your team and are not comfortable adding the code yourself, I’d definitely consider reaching out to a Klaviyo Partner for assistance as other users in a similar situation have done in the past.

     

    Thanks for participating in the Community!

    -Taylor

    Contributor I
    April 27, 2022

    Many thanks for the reply, I’ll see if I can source a developer to help. 😀