WinBack Flow - How to filter by both product and quantity

Hey Emilio!

Great question — this is definitely something you can accomplish with a bit of a workaround in Klaviyo using trigger filters and flow filters based on event-level data. Here’s how to set it up:

1. Trigger the flow based on the “Placed Order” metric 

1. This lets you access event data tied to each individual order, including product details and quantities.

2. Use a Trigger Filter to isolate the product and quantity

In your flow trigger settings, add a filter like:

• Items contains Product XYZ
• AND
• Items.Quantity equals X

Important: Make sure you’re referencing event-level data, not profile-level data, which is where “Item Quantity” in segments can get messy.

Example: 

Trigger: Placed Order
Trigger Filter:

• Items [Name] equals "Product Y"
• AND
• Items [Quantity] equals 3

If you’re filtering by a specific variant, you might need to use Items.SKU instead of product name.

3. Optional Flow Filter (to avoid repeat sends)

If you want this to send only once per customer per product/quantity combo, add a flow filter:

• Has received this flow > zero times