Won't bill

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I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help?

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alex.hongAnswer

Klaviyo Alum

Hi there @nick38429,

Thanks for posting to the Community and sorry to hear that you are running into issue with inserting a new payment method.

I have contacted my colleagues in the Support team to take a quick look into your account. Please let me know if things are okay now.

Have a good day!
Alex