News & Announcements

Get updates on new releases, company news, and any other important details here.

  • 201 Topics
  • 343 Replies

201 Topics

S
Klaviyo Employee
SharlyneKlaviyo Employee
published in News & Announcements

Introducing 3 new Academy courses

Create a loyalty programWhat is it?Intermediate-level course that teaches customers how to set up a loyalty program in Klaviyo that best suits their business. By the end of this course, you'll be able to:Determine the criteria for your VIP segment Set up automated welcome messages Design personalized VIP campaign content Target VIP customers with forms Reach VIP customers on social media Analyze loyalty program performance data Identify strategies to improve your loyalty programWho should take this course?Klaviyo users who want to set up a loyalty program in Klaviyo and learn key features to personalize the experience for their VIP audienceCreate strategic sign-up formsWhat is it?Beginner-level course, customers will learn how to build strategic sign-up forms in Klaviyo that help increase ROI. By the end of this course, you'll be able to:Explain the role forms play in a customer’s journey Align forms with business goals Apply design principles to forms Create forms to collect customer

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Akers Digital
Partner - Silver
5 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Friday FAQ: what is the difference between the added to cart event and started checkout event?

This week's Friday FAQ: what is the difference between the added to cart event and started checkout event?Join @jennifer.brisebois  for a 60-second rundown on the difference between the two events and how they can trigger abandoned cart flows.

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stephen.trumble
Community Manager
2 years ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Take control of your growth

When budgets get tighter, it's important to drive growth through the cost-effective channels you fully own: your website, email, and SMS. With new features designed to help convert more site visitors, drive revenue, and optimize your account, you can make every customer touchpoint count.  Want to see these features in action? Join our upcoming live sessions: Feature walkthroughs Developer Q&A Convert more website visitorsTurn more website visitors into long-time customers with robust sign-up form functionality. Dynamic blocks for signup forms Learn moreScheduled forms  Learn moreFull-page forms   Learn more Drive more revenueBuild a well-integrated marketing strategy with features that help you move faster and expand your reach to more customers.SMS assistant Learn moreSMS in New Zealand  Learn moreIn-editor product feeds  Learn more Optimize and organizeNo more guessing. Rest assured that you’re sending the best content to all the right people.SMS A/B testing in flows Learn moreQu

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stephen.trumble
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Building Customer Relationships: Strengthening your relationships through A/B Testing

 Have you ever thought about how a specific color, tone, or layout in your messaging resonates with your audience? In this final episode of the Building Customer Relationships series, @Julia.LiMarzi  challenges you to think about A/B testing and what it might uncover in your customers and prospects.

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jennifer.brisebois
Klaviyo Employee
2 years ago
David To
Klaviyo Employee
David ToKlaviyo Employee
posted in News & Announcements

[Klaviyo Status] Delays in Real-Time Segmentation + Intermittent Issue with App Accessibility

Hello Community! Klaviyo is currently experiencing two incidents:Delays in Real-Time Segmentation Delays of up to 1.5 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing Intermittent Issue with App Accessibility Around 2 pm on 11/25/22 we noticed some intermittent outages and timeout within our application. We are currently investigating the issue We’ll continue to provide updates pertaining to both incidents on our Public Status Page. To receive automated updates pertaining to these specific incident, we recommend subscribing to each of them by clicking the subscribe to updates button at the top of the page.Thanks for being a part of the Klaviyo Community!David

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David To
Klaviyo Employee
1 year ago
Dov
DovKlaviyo Alum
published in News & Announcements

Community’s New LookNews

Community’s New LookHello Klaviyo Community!Here at Klaviyo, one of our values is to always put the customer first. With that, we are thrilled to announce some exciting changes we’ve made to the Community homepage, including: -No more Introduction bar! Introduce yourself to your fellow community members in our welcome thread! We’d love to learn more about you.-No more “Tags” or “Recently Solved topics” sections! Search for a topic of interest using the main search bar or the Categories section.*Did you know searching using the main search bar from the Community homepage will generate search results from our Help Center, Academy & Community topics? -No more quick links at the top of the page! Why? All threads in Community can be accessed quickly and precisely using our Categories section! Use Categories to easily navigate through the Community, or simply search for your question in the main search bar. Still haven’t found what you’re looking for or in need or further strategic guida

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Dov
2 years ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in News & Announcements

What's new in Klaviyo: July product updatesNews

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier  Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error  New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics  Stronger SMS capabilities  Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia   Co

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chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Celebrate our January Community Allstars

Welcome back to another edition of the Klaviyo Community Allstars, where we celebrate the collaboration and support shared among our members who are striving towards similar goals. Together, we cultivate an environment brimming with invaluable insights, technical expertise, and a culture of encouragement. We extend our heartfelt appreciation to each member for their contributions.🏆Now, it's time to honor the outstanding achievements of our top performers from January! Get ready to be uplifted as we spotlight these remarkable individuals who not only elevate our community but also set new benchmarks of excellence. Join us in celebrating their success and let it kindle the fire of inspiration within us all!🏆 Here are some examples of our Allstar’s contributions that really showcases peer-2-peer collaboration and support in the community: Can you limit the number of items shown in a Dyanmic Image Block?  List triggered flow   So, you may be asking yourself, “How do I become a community

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ashley_mcdermott
Klaviyo Employee
1 month ago
cassy.lee
cassy.leeKlaviyo Alum
published in News & Announcements

It's Time to Break Up With Third-Party DataNews

With so much change happening recently around data privacy, we wanted to break down the critical updates and offer tips to navigating the new regulations. To do this, we’ve tapped a handful of marketers, agencies, and tech partners to share their insights and created resources that everyone can learn from and use to find solid footing in this shifting landscape. Visit our new Data Privacy hub to learn: What the privacy changes are How they could affect you and your business Tips to prepare now  There’s so much change on the horizon, especially with recent consumer privacy updates, like Apple iOS 14.5 and Google phasing out 3rd party cookies in 2023. Klaviyo exists to help merchants be successful, so we’re doubling down on learning as much as possible and sharing with you whatever we can to help you navigate this new era. To keep updated on all the latest news, commonly asked questions around data-privacy, and to see how other brands are adapting to these changes, be sure to check o

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cassy.lee
2 years ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Brett Bernstein

 Why did you get started with Klaviyo? Our customers were asking for an integration, little did I know how big it would become for Gatsby and our mutual clients What message do you have for people new to Klaviyo? Spend some time learning about segments and flows, there is so much value to be had in properly utilizing these two things together. What is your favorite part of Klaviyo? The people! And all their integrations. What does the Klaviyo Community mean to you? Everyone trying to figure out this crazy industry together   What is ​​your favorite or most inspirational book?Just finished The Third Pole about Mt. Everest, amazing read What is your most treasured possession?My wedding band! Who would play you in a movie?Me. Sounds like fun!What is your favorite movie?Can’t choose - too hard  What is your favorite vacation spot? Costa Rica! Especially the rain forest side of things.

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Taylor Tarpley
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Grow your business with Klaviyo's Facebook Advertising integration

NEW Academy course: Grow your business with Klaviyo’s Facebook Advertising integrationEnroll in this course today, so that you can start gaining new leads and targeting your Klaviyo segments with ads on Facebook, Instagram, and Messenger.  In this course, you will learn how to: Integrate Klaviyo and Facebook Advertising Build custom and lookalike audiences using Klaviyo segments Apply ad design best practices Create targeted follow-up messages in Klaviyo And more! Register today and learn at your own pace!Get Started Here!

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stephen.trumble
Community Manager
1 year ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in News & Announcements

What's new in Klaviyo: May product updates

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog. A dashboard that’s aligned to your priorities The new overview dashboard is completely customizable, so you can get a snapshot view of the KPIs that matter most to your brand. Choose for yourself. More new featuresSearch for the answers, all in one place Find the answers you need to accomplish your tasks quickly, and engage with the Klaviyo community to enhance your product knowledge. You’re already here in Community, get engaging and earn badges! Manage cookies and tracking Configure OneTrust/CookiePro in Klaviyo to stay compliant. Learn more. Seamlessly select separate lists for different subscribers To honor your subscribers' preferred channel choice, you can now separate email and SMS sign-ups from multi-step forms into distinct lists. Create your own. Keep your customers in the know with Narvar Use

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chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

September's Community Allstars & new Superusers

Welcome back to the Klaviyo Community, where we value the spirit of collaboration and camaraderie among individuals who share common goals. Together, we create an environment brimming with valuable business and technical insights, mutual support, and constructive feedback. We're truly humbled by the outstanding contributions from every member of our community.Now, it's time for us to applaud the exceptional achievements of our top performers from September. Prepare to be inspired as we shine a spotlight on these remarkable individuals who have not only advanced our community, but also continue to set a higher standard of excellence. Join us in this celebration and let their success ignite the flames of inspiration in all of us!Let’s celebrate our top contributor!🏆 Allow us to celebrate a true powerhouse: Andy Dawson, also known as @bluesnapper. 🌟 Andy has contributed 8 detailed best answers, woven into 21 spot-on responses to our community's questions. 👏🔥 But that's not all–Andy's

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ebusiness pros
Partner - Silver
6 months ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Thank you '22 Champions for your help to prep for Cyber Weekend!

We want to give a special thanks to the following ‘22 Champions who went above and beyond to engage in our Community last month to ensure Community users were educated and prepped for Black Friday / Cyber Monday. Your participation makes our platform an inspirational and collaborative place to help us achieve success together! 💫 Thank you to: Bobi aka @Bobi N.  Tim aka @Akers Digital  Chelsea aka @chelsgrove  Omar aka @Omar  Peyton aka @Spark Bridge Digital LLC  Mat aka @mat.bingham  Bryan aka @In the Inbox  To learn more about our Champions and how to connect with them further, check out their profiles on ​our Champions page. 🏆  Share your gratitude and some kind words for all our Champions have contributed, from from Show and Tell articles to replies in the Community, below! 🙌🏻 📣   

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ashley_mcdermott
Klaviyo Employee
1 year ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in News & Announcements

What’s new in Klaviyo: August product updatesNews

 This month we’re highlighting new features that help you make better decisions with your data, save time while building new campaigns, and create more personalized email and SMS experiences for your customers. Read the blog for more details. Here is the high level overview of what we’ve updated: Campaign performance by segment Learn more about campaign performance by segment reporting. Benchmarks for all flows  Compare your flow performance to your peers today Email template conversion Learn more about how to convert your emails to the new editor today. New JavaScript object capabilities Learn more about how it works. Enhanced signup form display rules Build a new form today and try it out.  LimeSpot integration for SMS Learn more here. Searchspring integration  For more information, see here. Nuvemshop integration To get started, just follow this quick set-up guide and drop your Klaviyo API keys into Nuvemshop’s integration app. ❔What are you most excited about, let us kn

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chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Building Customer Relationships: Reaching your customers at every stage of their journey.

For the next few weeks, we’re swapping the Friday FAQ with a short series on how to build relationships with your customers. Join Julia as she breaks down the customer journey and how you can use Klaviyo automations to connect with the right people at the right time. 

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stephen.trumble
Community Manager
2 years ago
David To
Klaviyo Employee
David ToKlaviyo Employee
posted in News & Announcements

Klaviyo is currently Impacted by an AWS Incident Affecting Components of Klaviyo Applications

Hey Community! Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application.We are experiencing webhook processing delays across integrations that use webhooks including Shopify, BigCommerce, Stripe, and Aftership. Flows triggered by these events may be impacted.Beginning at 12:15 pm US Eastern time, 84% of form analytics are not being captured. We will continue to provide updates pertaining to this incident on our Klaviyo Status page. You can also receive automated updates on this outage by Subscribing to the incident.Thanks for being a part of the Klaviyo Community!David

0
David To
Klaviyo Employee
2 years ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Kylie Williams

 Why did you get started with Klaviyo? It started out as a client need. We needed a solution that was scalable with growth, functionality and feature set. Something that could service our client now, but also give us the platform to enhance the experience and would continue to be a strong part our business plan. What message do you have for people new to Klaviyo? Embrace the knowledge base, the webinars and the Community! These are all fantastic life-lines and set you up for success. What is your favorite part of Klaviyo? Growth - growth in knowledge, expertise, customer relationship and ownership of data. What does the Klaviyo Community mean to you? The Klaviyo Community is a strong, welcoming environment where any question can be asked, every answer is helpful, and others go the extra mile to share their knowledge with you to make sure you have everything you need for success. You meet other, like-minded Klaviyo Community members and you're always felt welcome :)   What i

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Taylor Tarpley
Community Manager
1 year ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
published in News & Announcements

[New] Developer Portal

Hi Klaviyo Community, My name is Shannon and I’m a technical writer on the Customer Education team. Today, I’m excited to announce that we’ve launched our first-ever Klaviyo Developer Portal. The Developer Portal will make it easy to navigate Klaviyo’s APIs and new developer guides to drive customer growth. If you’re building a new Klaviyo application, integration, or are interested in becoming a Klaviyo tech partner, the Developer Portal is the perfect resource to get you started and help you along your journey. Check it out at developers.klaviyo.com! The launch of the Klaviyo Developer Portal is one more step to making Klaviyo a platform that developers love. We are excited to continue to grow our developer experience in early 2022, so stay tuned for more! If you have any feedback on the Developer Portal or your experience developing with Klaviyo’s APIs in general, we’d love to hear from you. You can submit your feedback via the form in the site footer - click on Submit API Feedback.

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Shannon E.
Klaviyo Employee
2 years ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

New and notable: Klaviyo product updates

Looking for the latest on Klaviyo SMS features? Interested in new signup form and preference page capabilities? Read on to see the new features and integrations we’ve added this month to help you have a strong seasonal strategy.   There’s a lot to prioritize during November with the holiday season in full swing. For this month, we focused on launching new SMS offerings, enhanced signup form and preference page capabilities, and released new integrations. Read on for insight into these products and start incorporating them into your seasonal marketing. Read the blog for more details!November product highlightsSMS assistant  SMS in New Zealand  Scheduled signup forms Redesigned consent pages Scopes for private API keys Litmus integration Klevu integrationShare with the community what updates you are most excited for in the thread below! 

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

December + Top 2023 Community Allstars

In the Klaviyo Community  we value the spirit of collaboration and support among individuals who share common goals. Together, we create an environment filled with valuable business and technical insights, mutual support, and constructive feedback. We're truly grateful for the incredible contributions from every member of our community. Now, it's time for us to celebrate the exceptional achievements of our top performers from November. Prepare to be inspired as we shine a spotlight on these remarkable people who have not only advanced our community, but also continue to set a higher standard of excellence. Join us in this celebration and let their success ignite the flames of inspiration in all of us! December’s Allstars:  2023 Top Allstars:  To become a community Allstar: fully engage with the community, actively participate, and accumulate points. Numerous opportunities to contribute lie ahead, from initiating discussions and providing valuable assistance to fellow members, to earnin

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stam_marko
Expert Problem Solver II
2 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Building Customer Relationships: How flows facilitate the customer journey.Tutorial

Join @Julia.LiMarzi  as she discusses the 4 flows every marketer should have running in their Klaviyo accounts to connect with prospects and customers at each stage of the marketing funnel.

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stephen.trumble
Community Manager
2 years ago
Mason
Klaviyo Employee
MasonKlaviyo Employee
published in News & Announcements

Demystify deliverability: announcing the deliverability certificate

Hey Klaviyo Community!  I’m Mason from the Klaviyo Academy team. I’m excited to announce the launch of the brand-new deliverability certificate!  Let’s face it, deliverability can be tricky. Whether you are a seasoned marketing professional or you wear every hat at your company, Klaviyo is here to empower you to make deliverability work for you instead of against you. In this certificate, you’ll learn best practices from deliverability experts to improve your deliverability. By the end, you’ll have the knowledge you need to boost message performance and strengthen your sender reputation. Improving your deliverability is one of the most impactful ways you can increase customer engagement and your return on investment.  Getting deliverability certified adds a powerful tool to your marketing tool belt and a shiny badge in the Klaviyo community. You’ll also get to show off your certificate on LinkedIn and add it to your resume to highlight your achievement! The certificate course should on

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Dhanzz
Contributor I
1 year ago
Mason
Klaviyo Employee
MasonKlaviyo Employee
published in News & Announcements

Hype Alert: New Deliverability Certificate Coming Soon!News

Psst…have you heard the news? The Academy team is excited to announce that we will be launching a brand-new deliverability certificate! This is going to be an amazing resource, and a completion will earn you a certificate that you can share with your network on LinkedIn and a shiny badge on the Klaviyo community. So what are you waiting for? Check out the hype video and sign up to be notified of when it launches!  Mason Wheeler,Academy Team

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ashley_mcdermott
Klaviyo Employee
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Building Customer Relationships: Achieving Your Form Goals

 Klaviyo helped brands earn $15 billion in 2021, showing the true power of email and SMS marketing. To get the most out of your Customer-First Data™, you need an audience to speak to. Signup forms help to grow your email and SMS audience—so you can start sending meaningful content to your subscribers. Join Julia LiMarzi as she outlines the 3 steps to help accomplish your signup form goals.

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stephen.trumble
Community Manager
2 years ago

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