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JennMKlaviyo Employee

published in News & Announcements

Understanding the new Klaviyo experience

Understand the changes to the Klaviyo experience, including updates to the main navigation and where to find your account settings. As part of the continued effort to make Klaviyo easier to use, as well as better aligning with our new visual brand identity, we have adjusted how some things look and are organized in the platform. Please note that all users and accounts will be automatically moved to the new navigation and experience on October 14, 2022. Main navigation updatesGeneralThe main, left-hand navigation has changed to better reflect how you navigate and use Klaviyo’s tools. You may note that some ‌tools are grouped together in different ways that they previously were (e.g., Lists & Segments, Profiles, are grouped together). The main sections of the new navigation will look like the below when collapsed. By clicking the Home section, you will always return to the home screen dashboard. Campaigns sectionRight below your Home button is the Campaigns section. This will incl

chloe.strangeCommunity Manager

published in News & Announcements

What’s new in Klaviyo: August product updatesNews

This month we’re highlighting new features that help you make better decisions with your data, save time while building new campaigns, and create more personalized email and SMS experiences for your customers. Read the blog for more details. Here is the high level overview of what we’ve updated: Campaign performance by segment Learn more about campaign performance by segment reporting. Benchmarks for all flows Compare your flow performance to your peers today Email template conversion Learn more about how to convert your emails to the new editor today. New JavaScript object capabilities Learn more about how it works. Enhanced signup form display rules Build a new form today and try it out. LimeSpot integration for SMS Learn more here. Searchspring integration For more information, see here. Nuvemshop integration To get started, just follow this quick set-up guide and drop your Klaviyo API keys into Nuvemshop’s integration app. ❔What are you most excited about, let us kn

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: Why is cleaning your list crucial?F.A.Q.

Heading to the Cyber weekend, you want to make sure any emails you send are successfully delivered. Join Nicolas as he explains why cleaning your list can help.To learn more, check out our live trainings: https://www.klaviyo.com/events/live-training

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How can I use email and SMS together?F.A.Q.

Join Emily for a 60-second summary of how your email and SMS marketing can seamlessly complement one another.

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: where can I receive live trainings from Klaviyo experts?

Join Vivian to learn about how you can work with Klaviyo experts to scale your business. Click here to see the latest live trainings available!

stephen.trumbleCommunity Manager

published in News & Announcements

AMA: WooCommerce, updated with video response!Interview

:Updated 11/1/2022:Hey Klaviyo Community! You asked and we answered. Here are the questions and answers that you wanted for WooCommerce. Watch the video below. You can find the specific questions and where to find the answer in the video below also. I have also included linked resources discussed in the video for each question. There are other Klaviyo integrations that offer more event data, is there a plan to develop the WooCommerce integration with more event data around transactions and order status? 0:24 My company recently switched from another ecommerce platform to WooCommerce. What is the easiest way to update all of my current flows with the correct syntax or do I have to start all over? 1:13 https://help.klaviyo.com/hc/en-us/articles/360003124151-Updating-Klaviyo-After-Switching-Ecommerce-Platforms#clone-and-update-flows8 We installed WooCommerce and everything was fine at first , but now it isn’t sending viewed product or add to cart data. How do I fix this or keep

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: what is Klaviyo One?F.A.Q.

This week’s Friday FAQ: what is Klaviyo One?Join Jemma to learn about Klaviyo’s new enterprise platform.

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How can I customize my form's behavior?

Did you know that you can have multiple signup forms running on your website as a way to personalize the experience for each of your website visitors? Join Gillian as she breaks down how you can design your signup forms to appear for the right audiences.

chloe.strangeCommunity Manager

published in News & Announcements

What's new in Klaviyo: July product updatesNews

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics Stronger SMS capabilities Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia Co

stephen.trumbleCommunity Manager

published in News & Announcements

Klaviyo Pricing and Packaging Changes

Klaviyo pricing and packaging updatesCustomer-facing FAQ Why is Klaviyo making changes to their pricing and packaging structure?Klaviyo is updating its pricing and packaging plans to make them more predictable, easier to use for omnichannel customers, and to reflect the increased value of the platform. We are increasing prices to reflect the increased value our platform currently delivers and to support our continued innovation momentum. The majority of customers will not see a pricing increase. In the 8 years since we last changed our prices, the Klaviyo platform has evolved significantly to help customers grow their revenue through personalized communications. Our goal is to continue delivering outsized value for our customers, so we are increasing prices to support investments in even more enhanced functionality, better scale and reliability, and enhanced customer support. We introduced a new tier of Klaviyo, called Klaviyo One, to support the scale and complexity of larger

stephen.trumbleCommunity Manager

published in News & Announcements

How to create and customize a Klaviyo unsubscribe page

Klaviyo provides out of the box subscribe/unsubscribe pages to get you up and running as quickly as possible. While there are tools to help you edit these pages, there are some limits. For example if you want to change the structure of the page, or modify certain parts of the text into a different language, you might not be able to. To allow you to customize everything, Klaviyo has a “Hosted Pages” feature which allows you to host your very own unsubscribe page. Hosted Pages support using HTML, CSS, Javascript and our special Django templating language, giving you the power to build a completely custom page from scratch. It can be challenging to build a page if you have limited HTML knowledge from scratch, so we are going to provide some copy and paste snippets of code below and show you exactly how to create your own hosted page. Accessing Hosted PagesFirst off, the Hosted Pages feature is only available to paid verified Klaviyo accounts, please see here on how to activate it if you d

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: how do I create targeted forms?

This week's Friday FAQ: how do I create targeted forms?Are you wondering how to optimize your forms and target them strategically to certain customers? Join Taylor as she shares all the ways to target a form's behavior in Klaviyo to accomplish your goals.Interested in learning more about Klaviyo forms? Sign up for a Getting started with Klaviyo training today! https://app.livestorm.co/klaviyogrowth/getting-started-with-klaviyo-6

Taylor TarpleyCommunity Manager

published in News & Announcements

Summer shoutouts & how to avoid gmail clipping!

Hey Community! Here at the Community we aim to create an inclusive space to learn, grow, and share with others! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thank you to these users! Keep collaborating and helping each other to make our Community the best it can be! @Petru Iacob @ibrahim_thinks @Alexander413 @tcalabris @max77 @KatherineB @wernstrom @oislt @JNorm @Tomb @twjcbs @Kenny @Martin Stevens @Katie_Farrell @ayyub_here @Dragos @dartacus @LittleSnail @angierc @Jeff Lusczynski @Dana M @MM6 Have you been helped by a member above? Give them a shoutout too! Hot Tip : One of our own peers @max77 shared out his own topic about gmail clipping and how to avoid making his same mistakes. Thanks for sharing this out for us @max77! Learn how to avoid gmail clipping below! Question to the Community : Our very own @Dana M came to the rescue

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: what are the benefits of Klaviyo templates?

This week’s Friday FAQ: what are the benefits of Klaviyo templates? The short answer is that templates are a time saver and can provide creative inspiration. Join Julie as she takes us on a tour of Klaviyo templates.

Sandra QKlaviyo Employee

published in News & Announcements

How to set up a dedicated sending domain.

Hi there,If you are looking to understand how to set up a dedicated sending domain, look no further!Along with our great guide from the help center: How to set up a dedicated sending domainWe have recorded a video just for you! 1. To start with login to your Klaviyo account and go to Accounts > Settings > Domain & SettingsYou will then click on ‘ Get started’ and follow the instructions shown in the video below: https://app.gong.io/embedded-call?call-id=8523716606823804472&from=191&to=221 2. You will then need to update your DNS Records in your Site Provider. Here is an example of someone doing this in their site provider (this example is GoDaddy, here is a list of other providers and instructions on how to update)https://app.gong.io/embedded-call?call-id=8523716606823804472&from=1509&to=17403. You will then need to head back to your Klaviyo account to Verify Records4. Finally, when you are ready you can Apply the Domain, then start sending to your engaged au

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: What is the developer portal?

This week’s Friday FAQ: what is the developer portal?Nicolas is here to walk you through the different sections of the portal and how developers and partners can utilize it as they configure their Klaviyo accounts.

David ToKlaviyo Employee

published in News & Announcements

Klaviyo scheduled maintenance - various datesNews

Hello Community!Wanted to inform you that in the coming weeks Klaviyo will be undergoing necessary maintenance and updates to our systems which will cause downtimes across parts of the platform.The maintenance periods are scheduled for: Sunday, July 17, 2022 from 00:00 - 02:00 am EST Saturday, July 30, 2022 from 00:00 - 06:00 am EST Sunday, July 31, 2022 from 00:00 - 04:00 am EST During these scheduled maintenance times there may be delays in processing data and some API integrations may experience an elevated rate of 503 responses during these windows. Additionally, scheduled email or SMS messages will be paused. Please note that no incoming data should be lost and the scheduled email and SMS sends will resume after the maintenance windows.We apologize for any inconvenience this may cause. As always, thanks for being a part of our Klaviyo Community!

anthonydelpizzoKlaviyo Employee

published in News & Announcements

Product Update: SMS in AustraliaNews

Hi Community, I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that SMS is now available in Australia! 🇦🇺 🎉With Klaviyo SMS, you can use one trusted platform for both email & SMS – allowing you to collect consent, build lists and segments, send targeted messages, and get an accurate report on your performance in one place. Klaviyo email customers who add SMS see an average ROI of 122x! With an internationally flexible pricing model, you don’t have to budget how many messages you are going to send in each country and be locked in parallel plans. Plus, flexible contracting means Klaviyo has to prove its value to you month-over-month. Want to get started with SMS? Go directly into your account or talk to an expert today. Interested in learning more about how to succeed with SMS in Australia? Join us for a webinar with our platinum partner, Andzen, on October 6 at 11 AM AEST to see how Australian brands are using SMS to drive more revenue

Mage peopleContributor I

posted in News & Announcements

WooCommerce Performance Optimization tips

If you're running a WooCommerce store, then you know how important it is to keep your site performing well. Slow loading times can cause lost sales and lead to lower conversion rates. In this post, we'll share five tips for optimizing your WooCommerce store for performance. By following these tips, you can keep your store running smoothly and ensure that your customers have a positive shopping experience. Let's get started! One way to improve your store's performance is to optimize your images. Large images can slow down your website, so it's important that all images on your website are as small as possible without sacrificing quality. You can use an image compression tool like ImageOptim or Photoshop to reduce the file size of your images. Another tip is to make your CSS and JavaScript files smaller. Shrinking these files removes all superfluous characters, e.g. B. Spaces, comments, and code that is not required for the proper functioning of the page. This way you can reduce the size

Taylor TarpleyCommunity Manager

published in News & Announcements

Friday FAQ: How can I collect custom profile properties?

Hi Community! 👋🏻 It’s Friday - you know what that means! It’s FAQ time. This Friday @jennifer.brisebois educates us on this week’s FAQ: How can I collect custom profile properties? Watch the link below to learn some awesome strategies on collecting customer data via properties! 💥 Don’t stop now, keeping learning with these additional resources:https://help.klaviyo.com/hc/en-us/articles/115000250912-About-Custom-Properties https://help.klaviyo.com/hc/en-us/articles/1260806293150-How-to-import-profile-properties-using-a-CSV-upload

David ToKlaviyo Employee

posted in News & Announcements

Live chat unavailable on Monday, July 4, 2022

Happy Friday Community!I hope everyone is having a great week!In observance of Independence day in the US, Live Chat Support will not be available on Monday, July 4, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! July 4th/Independence day is a holiday in the United States celebrating its nationhood and declaration of its independence from the United Kingdom. You can also find more information and the history of Independence day from some of the resource below:History: Fourth of July – Independence Day National Geography: America declared independence on July 2—so why is the 4th a holiday? PBS: The History of America’s Independence DayHave a great weekend!David

alex.hongKlaviyo Alum

published in News & Announcements

Credential of the Quarter June 2022Blog

Hello there, Klaviyo Community! We are partnering with our Academy team to put a spotlight on valuable credentials we believe will elevate your skillset and knowledge with our product. Every quarter, we plan on highlighting a credential to sharpen your knowledge on the product and provide skills to develop your businesses. The Community is proud to share that the credential for this quarter is our SMS Credential. You can achieve this credential by the course. But the journey doesn’t stop there! Make sure to share your learnings in the Community and help some Community members out by answering topics in the SMS category as well. Thank you and we hope to see you around the Community!Alex

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Mat Bingham

Why did you get started with Klaviyo? Best in class solution with complete customization! What message do you have for people new to Klaviyo? Trust the data and make decisions quick. What is your favorite part of Klaviyo? Community of experts. Lots of knowledge being shared. What does the Klaviyo Community mean to you? An opportunity to learn and understand the ever changing marketing world. Mat’s favorite pups who love the beach! What is your favorite or most inspirational book?Mamba Mentality - Kobe Bryant & Cant Hurt Me - David Goggins What is your most treasured possession?Desk clock from my late grandfather (investment banker in NY). Who would play you in a movie?Tom Hanks because he can play anyone. What is your favorite movie?Superbad What is your favorite vacation spot? Costa Rica! Curious to learn more more about Okendo? Check out how to optimize your Okendo integration with Klaviyo for your post-purchase com

David ToKlaviyo Employee

posted in News & Announcements

Live chat unavailable on Monday, June 20, 2022

Hello Community!I hope everyone is doing well!Juneteenth, or “Freedom day” is celebrated commemorating the ending of slavery in the United States.In observance of this holiday, live chat will be unavailable next Monday, June 20, 2022 and will resume regular operating hours on Tuesday, June 21, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! You can also find more information and the history of Juneteenth from the resources below:History: What is Juneteenth? NPR: Juneteenth: What is and How it is Observed Smithsonian: The Historical Legacy of JuneteenthHappy Monday!David

alex.hongKlaviyo Alum

published in News & Announcements

Badge Requirements for the CommunityNews

Hi there, Klaviyo Community! Badges in the Klaviyo Community are awarded to our members to recognize your contributions to the Community, and showcase your level of expertise in the community forum.To see the badges you’ve earned, log into your Community account, click on your profile picture in the top right-hand corner, and click “My Profile”. List of Badges + Requirements User Activity Badges:First Post 1 Topic Created Active User 5 Contributions made to the Community Power User 15 Contributions made to the Community Innovator 10 answers given in the Community Helping Hand 20 answers given in the Community Engagement Badges Based on Product Area: Industry Specialist 5 (10, 15, 20, 50) Topics Created in the Klaviyo Commons Section Product Specialist 5 (10, 15, 20, 50) Answers Given in the Questions section Admired Admin 5 (10, 15, 20, 50) Answers Given in the Accounts and Settings section Smart Sender 5 (10, 15, 20, 50) Answers Given in the Campaigns and Flows section. People Perso

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New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

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Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

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Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

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