Can someone explain to me why when a customer checkout abandoned, they still receive a welcome email flow? how to fix it?
I want someone when they checkout abandoned or have completed checkout they won't get the welcome flow anymore.



Can someone explain to me why when a customer checkout abandoned, they still receive a welcome email flow? how to fix it?
I want someone when they checkout abandoned or have completed checkout they won't get the welcome flow anymore.
Best answer by Bobi N.
Ok so this happened because someone subscribed to your main list by starting a checkout and as you can see the started checkout event happened before subscribing to a list..
So you can do 2 things here..
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.