I did test the built-in flow provided by Klaviyo, and I’m getting the same issue, is there any way to get rid of this duplicate product, or clean this up?
I did test the built-in flow provided by Klaviyo, and I’m getting the same issue, is there any way to get rid of this duplicate product, or clean this up?
Best answer by Taylor Tarpley
Hi
Thanks for following up! I saw another ticket you had opened with a Support member and I’ll share what our expert shared to help anyone else dealing with this similar issue!
This is an ongoing situation with the Bigcommerce's built-in metric in Klaviyo. At this point, there is not a way for Klaviyo to reformat Bigcommerce’s data to remove duplicate items with the same name, even if they are a variant. Unfortunately, our team is unable to retrieve the user’s checkout URL from BigCommerce as they do not pass a Checkout URL with this event.
The only data that can be used within the flow is data that is passed in the Started Checkout event that triggers the flow. Unfortunately, this event does not include a link to each customer’s specific checkout. Therefore, within any Flow triggered by Started Checkout, there is no cart URL and we can only send profiles to the cookie-reliant cart.php
page.
However, if you would like to send customers straight to their checkout page rather than their cart, you can also use {{ organization.url|trim_slash }}/checkout
. This URL is also based on cookies and will send customers straight to the checkout page if they click the link from the same device and browser they initially used to start the checkout.
We are submitting a feature request to our product team to include a rebuilt cart URL in BigCommerce metrics in future updates of the platform!
Hope this helps,
Taylor
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