Hi there @BTO,
Happy to help!
It appears that there are very few event properties being sent over in your event data for your integration’s Viewed Product metric, so it might be possible that the product image information is not being sent as well. This leads me to believe there might be something fishy in the code setup for the Viewed Product metric as Klaviyo doesn’t change any information in an email, but dynamically reflects it from your site!
I would inspect the page view source code on your product page and compare what you see in your Viewed Product script against what is outlined in your integration’s documentation set up page to solve this issue! This is what your code should look like for reference!
script type="text/javascript">
var _learnq = _learnq || [];
// Track each product view.
if ('[price]' !== '[' + 'price]') {
_learnq.push(['track', 'Viewed Product', {
ProductID: "[id]",
Name: "[name]",
Description: "[description]",
URL: [location.protocol, '//', location.host, location.pathname].join(''),
Categories: "[catid]",
ImageURL: [location.protocol, '//', location.host, '/[image1]'].join(''),
Price: parseFloat("[price]".slice(1), 10)
}]);
}</script>
Hope this helps!
-Taylor
