Replies posted by caitlinlmh

8 Replies

C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Conditional Split for Abandoned Cart Flow of High Value vs Low Value not working

@Bobby I can confirm that it must be calculating per-item, as all the events that triggered the High value are international, and therefor would be above $59.94 for a single item because of the currency exchange.So, what I’m wanting is the cart TOTAL. How would I do that in my trigger?

6
Bobby
Partner
8 days ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Conditional Split for Abandoned Cart Flow of High Value vs Low Value not working

If you inspect recent Added to Cart events, do you see only one item listed in each? Or, do you see multiple items listed in an “Items” array (i.e. an expandable property)? If the former, then that’s likely the issue. ... The trigger split is referencing the PriceAmount event property, which I’m assuming is the price for the individual item that was added to cart. Or is that the price reflecting the whole amount of the cart?    So as I said, we don’t even have any items in our store that are over $59.94. So it can’t be just one item, it would have to be the cart total. So it’s working less than 1% of the time, but it is working. I will look more into the events and see if I can see more detail.

6
Bobby
Partner
8 days ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Conditional Split for Abandoned Cart Flow of High Value vs Low Value not working

Thanks for the quick reply!So to answer the last question, that amount is accurate because it’s based on a free shipping threshold. Because the High Value carts get a discount incentive, we wanted to make sure that the discount would not put them below the free shipping threshold.I think I see what you’re saying with the one item in each event - are you saying that one item would need to be greater than 59.94 in order to go into the High Value? We don’t currently have any items above that number, so wouldn’t there be 0% going into the High Value if that were the case?I was under the impression that it was triggered by the one item, but that the TOTAL cart value at the time of abandonment is what it was using. Is that not the case? Because that’s the behavior I’m wanting!

6
Bobby
Partner
8 days ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Analytics and Deliverability

HELP! DNS Record for Google Domains

Alright, I figured it out. In google domains at least, they all have to be in one record. You just have to click “Add more to this record” and put all the sending domains underneath the one subdomain ns record. I will try this! I ended up using Static just to get the ball rolling, I’ll make that Dynamic switch and see if it works. Thank you Riley!

8
W
Contributor I
17 days ago
E
Contributor II
ErikContributor II
asked in Lists, Segments, and Profiles

Back in Stock Flow not sending to suppressed profiles

@alex.hong , when you say “subscribe_for_newsletter: true”, is that what needs to be in place of the “subscribe_checked: true” code? Or in addition to?For our Back in Stock flow, we used the API key for our List ID from our Master List, which should also be unsuppressing an email once they sign up for the Back in Stock as far as I understand it. But it has not, and at least one profile has been skipped for their alert email because they were were suppressed, even though they signed up to join the list.

7
S
Problem Solver I
1 year ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Trigger Split for Value Not Working for Abandoned Cart

Update: changing the $value to $pricing did not change anything. There are still no customers being added to the Low Cart flow. Could this be a flow error?

6
C
Problem Solver I
2 years ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Trigger Split for Value Not Working for Abandoned Cart

Thank you for doing that!The solution I’ll be trying was to change the trigger of $value to Price instead. Since the $value metric isn’t passed in the Added to Cart metric, it was finding no $value and moving everything to the “No” or High Value flow because it couldn’t detect that it was less than $59.94.The Price metric will hopefully be more specific to the cost, here’s exactly how it was described:We confirmed above that 'Price' is passed in your Added to Cart event, so the Trigger Split will pick up on that and make the comparison. Please note that you may need to change the datatype to Number to ensure that the 'less than' option shows.  Hope this helps anyone having Shopify Added to Cart metric problems! I’ll update this to confirm if it was fixed or not.

6
C
Problem Solver I
2 years ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Trigger Split for Value Not Working for Abandoned Cart

  The first thing we need to understand is that Added to Cart events only look at 1 item rather than a basket of items. So even though we call it “Abandoned Cart” and you might be expecting it to be all of the items in the cart vs a single item, this is actually not how the $value figure works for the items so it leads to some confusion. For example, you may think $value is looking at items 1,2,3 when it’s really only looking at $value of item 1 and then item 2 and then item 3 all in a vacuum. So as you can see, using the $value property can be quite tricky!  Okay, so the event is only looking at the $value for a single item/event and triggering the flow. Wouldn’t that mean that it should be splitting the trigger to the Low Value Cart every single time, rather than the High Value Cart since my items are all $9.99 each (basically if it’s a single event/item added, it would trigger at the very first item which is well below the price of $59.94)? Is there a way to use a $value trigger sp

6
C
Problem Solver I
2 years ago

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