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(Thu, 25 Apr, 3:00 pm)

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Topics started by Shannon E.

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Shannon E.Klaviyo Employee

What happens when a customer responds back to my SMS?

As of right now, when a customer responds to one of your SMS messages, this response will register under the Sent SMS metric. This will show in their profile with the response the customer has sent.You can click on the timestamp to view additional details about the message.Our feature roadmap includes a built-in SMS inbox, where you will be able to see all incoming SMS messages in one place. For now, you can view all Sent SMS events in Metrics > Sent SMS.

Shannon E.Klaviyo Employee

posted in Sign-up Forms

Why isn’t my sign up form showing on my site?

If your form is published in Klaviyo but not displaying:Verify that you have the signup form code snippet installed on your site. If you’re using an embedded form, verify that you have the embed code installed on your site. Verify that your site is live. Check the Behaviors tab in the Signup Form Builder to ensure that the form is configured to display on the URL that you are viewing. Make sure you’re not using Internet Explorer. New signup forms won’t appear on Internet Explorer. Re-run the test in incognito/private browsing mode in a new window. It may be that you have already closed the popup, which is why it isn’t displaying again. We cookie browsers for 2 years, so once someone closes a popup, they won’t see the same popup again for another 2 years (unless they clear their cookies).

Shannon E.Klaviyo Employee

published in News & Announcements

[New] Developer Portal

Hi Klaviyo Community, My name is Shannon and I’m a technical writer on the Customer Education team. Today, I’m excited to announce that we’ve launched our first-ever Klaviyo Developer Portal. The Developer Portal will make it easy to navigate Klaviyo’s APIs and new developer guides to drive customer growth. If you’re building a new Klaviyo application, integration, or are interested in becoming a Klaviyo tech partner, the Developer Portal is the perfect resource to get you started and help you along your journey. Check it out at developers.klaviyo.com! The launch of the Klaviyo Developer Portal is one more step to making Klaviyo a platform that developers love. We are excited to continue to grow our developer experience in early 2022, so stay tuned for more! If you have any feedback on the Developer Portal or your experience developing with Klaviyo’s APIs in general, we’d love to hear from you. You can submit your feedback via the form in the site footer - click on Submit API Feedback.

Shannon E.Klaviyo Employee

posted in Sign-up Forms

Why are my double opt-in confirmation emails going to spam?

Double opt-in confirmation emails may go to spam if your account's default From Address is a free mailbox provider, like @gmail.com, @yahoo.com, @aol.com, etc. To update your account's default from address, navigate to Account > Contact Information > Organization and update your Default From / Reply-To address. You can set up a forwarding address if you don't already have a business email associated with your domain. For example, if your default From Address is a Gmail address, you can set up an alias to have emails forwarded from your public From Address to your personal inbox.

Shannon E.Klaviyo Employee

published in Integrations and Reviews

WooCommerce Plugin Upgrade Recommended

We recently made a change to Klaviyo cookies that has resulted in a minor impact to the WooCommerce integration. This affects the ability to track cookied users through started checkout events. To prevent any potential gaps in future started checkout event data within Klaviyo, we recommend customers with existing WooCommerce integrations upgrade to the latest version of our WooCommerce plugin, version 2.4.2.Plugin updates can now be installed directly from your WordPress Admin page. When an update is available, you'll see an alert next to the Plugins tab. Click on the Plugins tab, scroll down to find the Klaviyo plugin, and install the update.

Shannon E.Klaviyo Employee

posted in Email Templates and Coupons

Can I include two different dynamic coupons in the same email?

Yes! You can add two different dynamic coupons in the same email. Both dynamic coupons will be generated in your live emails.

Shannon E.Klaviyo Employee

posted in Email Templates and Coupons

If I use the same coupon in multiple locations within a single email, will Klaviyo populate the same coupon code in all locations?

Yes. Klaviyo will store every coupon code until it expires (up to 1 year). This means if you use the same placeholder variable multiple times in the same email, the same code will populate in all locations. This also means if you have a multi-email automated flow series, and you send someone a coupon code in Email #1, you can use the same coupon placeholder in Email #3 and we’ll give your customer the same exact code (unless the code has already expired).

Shannon E.Klaviyo Employee

posted in Email Templates and Coupons

How do I add a dynamic coupon to a link that redirects to my home page?

In your email, select your call to action button. For the URL, add in the following link.https://mywebsite.com/discount/{% coupon_code 'NAME_OF_YOUR_COUPON' %}?redirect=/discount/{% coupon_code 'NAME_OF_YOUR_COUPON' %}You'll need to replace the name of your coupon.

Shannon E.Klaviyo Employee

posted in Email Templates and Coupons

Why do my test emails always say "PREVIEW" in the coupon?

With test emails, it is completely expected to see 'preview' for the code. In live emails though, we will actually show the unique code instead of ‘preview’. If you're concerned, you can send a one time email to yourself to test.

Shannon E.Klaviyo Employee

posted in Email Templates and Coupons

What happens if someone loses their coupon code?

If a customer loses an email that featured a discount code, you can view the coupon placeholder value and the unique coupon code sent by viewing the Coupons section of the customer's profile.If you send the customer a personal email containing the same coupon placeholder variable, the same dynamic code populates in the message. If the coupon has expired, a new unique code of the same type is generated for the message.

Shannon E.Klaviyo Employee

How do SMS messages fit into flows with emails and non-SMS subscribers?

You can use an SMS message anywhere in a flow that you would use an email action. You can have SMS and email messages both within the same flow. A use case for this would be, for example, if you wanted to send a text that says "check your email for a surprise" and then send an email that contains a surprise. Make sure to split out customers who have not opted into SMS. Recipients who are not specifically opted in to SMS will be skipped in from receiving the SMS message, with the skipped reason Missing SMS Consent.

Shannon E.Klaviyo Employee

How much do SMS and MMS messages cost?

SMS and MMS are priced differently. The total cost per message is $0.01 for SMS and $0.03 for MMS. These prices include all carrier costs, so you will never be charged more than these amounts for any one message.You can learn more about how SMS and MMS are billed in Klaviyo by taking a look through this Getting Started with SMS Handbook.

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

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Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

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