Topics started by bill_wishgarden

7 Topics

B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Sign-up Forms

Hide Email & SMS Sign-up Popup for existing subscribers

Hi, I’d like to hide the pop-up for existing email and/or sms subscribers. I read the help article about targeting users by URL but still have a clarifying question. You can toggle between Containing or Exactly Matching for each setting. Containing This option includes any URL with part of the value you input. For example, if you input "Containing www.klaviyo.com/," this will include www.klaviyo.com/blog, www.klaviyo.com/features, and so on. An asterisk (*) can be used as a wildcard in your URLs. For example, if you'd like a sign-up form to appear on both "help.klaviyo.com/The-Signup-Form-Builder" and "help.klaviyo.com/The-Template-Builder", set the form to appear on URLs containing "help.klaviyo.com/The-*-Builder".  Does that mean that I can simply enter *email* and *sms* or do I need to enter a mostly complete URL?  Here are my current suppressions:When I test, it seems to be working, but want to confirm.Thanks!

3
bluesnapper
Partner
29 days ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Email Templates and Coupons

SMS + Email Welcome Series Best Practices

Hi community! I looked but couldn’t find a best practice guide showing how to combine SMS & Email for the initial message of a Welcome Series campaign.For example, should there be a flow for SMS and a flow for Email, or should the SMS message be added to the existing Welcome email flow? If they are separate flows, will the customer receive the same unique one-time use coupon code in both delivery methods?Thanks in advance!-Bill 

3
retention
Partner - Platinum
7 months ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Campaigns and Flows

Event Variables for Flows Help

Hi, I’m struggling to find resources within Klaviyo to show how to properly implement event variables in flows. The 2 resources I keep coming across in posts are dead pages:How to Insert a Dynamic Image in an Event-Based Flow EmailHow to Build Dynamic Blocks in a Flow Email (new editor)Are there updated resources that show how to format event variables in flows? The problem I’m having is with my Add to Cart Abandoned email flow (not Checkout Started Abandoned email flow). The product image and price don’t show the correct variant of the product the customer abandoned. The out of the box template for the Add to Cart trigger Abandoned flow use {{ event.Price }} for price and {{ event.ImageURL }} for the product image. However, the lowest price and smallest size are being displayed when previewing the email (btw, I’m using Shopify). When I look at the event property variables for the products added to the cart, the correct variable shown for the price is: {{ event.items.1.final_line_price

2
B
Problem Solver I
1 year ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Campaigns and Flows

Adding Conditional Logic in Flow

Hi Klaviyo Community!In my Welcome Series flow, I offer a first-time customer discount. I show the discount in email #1 and then I have a conditional split prior to email 3. The conditional split for email 3 is based on whether the customer has bought or not; if not, the customer will receive a “final day to use your coupon” email. If they’ve bought already, they’ll receive another email about our brand.Rather than creating another conditional split, I’d like to dynamically show the coupon in email #2 if the customer has not bought yet (and if they have bought, hide the banner). I created a new boolean property called “Buyer” (choice is either True or False) that is set when a customer makes their first purchase with us.I’ve read through the community messages and Klaviyo documentation but cannot seem to get the coupon banner to display for qualifying profiles. I’ve tried:person|lookup:'Buyer'==0person.Buyer =="0"person|lookup:'Buyer'==falseperson.Buyer =="false"So, I’m reaching out to

3
B
Problem Solver I
1 year ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Lists, Segments, and Profiles

Unable to update profile through CSV Upload

Hi Community!There are several thousand profiles that have an incorrect City, State and Country assigned to them. I’ve uploaded a CSV file to try to overwrite the values, but I was unsuccessful.It’s important to note that I don’t have the profiles’ correct City, State or Country; so the CSV file I uploaded contained blank entries for the City, State, and Country; I was hoping that may overwrite the incorrect values, but it didn’t.Is there a way that the incorrect values can be scrubbed from these records?Thanks,Bill

3
alex.hong
1 year ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Email Templates and Coupons

Dynamic Coupons apply to one-time purchase only, not subscriptions

Hi community,One of my flows uses dynamic coupons. I noticed this morning that a customer used their dynamic coupon to purchase 2 products; one of the products is a one-time purchase product and the second product is a subscription to a product.The dynamic coupon I set up in Klaviyo didn’t apply the discount to the subscription product.I use Shopify and ReCharge for subscription management. In a typical coupon set up in Shopify (when the ReCharge app is installed), it gives you the option to apply the discount to one-time purchase only, subscription purchase only, or both. I always set up my coupons as “both”. However, there isn’t this option when setting up dynamic coupon codes in Klaviyo.I checked Shopify to see if there was a “shell” coupon where I can adjust the discount parameters but there isn’t; Klaviyo only passes the individual coupons to Shopify once they’re generated.Does anyone have a clever workaround; @Klavivo can you please add this to your roadmap?Thanks,Bill

2
alex.hong
2 years ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Campaigns and Flows

Shopify Variables

Hi, I’m setting up a Replenishment flow and I’d like to include the size of the item because the size of the item purchased informs the customer of how frequently they should repurchase (we offer 1oz, 2oz and 4oz bottles).I thought the variable for item size would be {{ item.line.title }} but when I previewed the email, the value was blank.  Does anyone know what the “size” variable for variants is? Thank you!

2
B
Problem Solver I
2 years ago

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