Hi Klaviyo Community!
In my Welcome Series flow, I offer a first-time customer discount. I show the discount in email #1 and then I have a conditional split prior to email 3. The conditional split for email 3 is based on whether the customer has bought or not; if not, the customer will receive a “final day to use your coupon” email. If they’ve bought already, they’ll receive another email about our brand.
Rather than creating another conditional split, I’d like to dynamically show the coupon in email #2 if the customer has not bought yet (and if they have bought, hide the banner). I created a new boolean property called “Buyer” (choice is either True or False) that is set when a customer makes their first purchase with us.
I’ve read through the community messages and Klaviyo documentation but cannot seem to get the coupon banner to display for qualifying profiles. I’ve tried:
person|lookup:'Buyer'==0
person.Buyer =="0"
person|lookup:'Buyer'==false
person.Buyer =="false"
So, I’m reaching out to the community to see if anyone has a solution?
Thanks in advance!
Bill