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Question

Customer Agent blocking customers from signing in

  • March 11, 2026
  • 0 replies
  • 5 views

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I enabled the Customer Agent widget in my Shopify store, but now when someone clicks “Login” from the menu, it just opens a chat window instead. Is anyone else experiencing this problem? I have tried moving the widget to the left side of the screen so it doesn’t overlap with the menu, but it still happens. Is it a problem with my theme? I am using Palo Alto.