I enabled the Customer Agent widget in my Shopify store, but now when someone clicks “Login” from the menu, it just opens a chat window instead. Is anyone else experiencing this problem? I have tried moving the widget to the left side of the screen so it doesn’t overlap with the menu, but it still happens. Is it a problem with my theme? I am using Palo Alto.
Solved
Customer Agent blocking customers from signing in
+2Best answer by Byrne C
Hi
What you are seeing is expected when Customer Hub is live, as it automatically takes over Shopify /account links and opens the Hub (where the Chat tab lives) instead of the native account page. To keep your customer portal/login going directly to the Shopify account page, you or your developer can update that specific login link’s HTML to include a small attribute that tells Customer Hub to ignore it. For example:<a href="/account" data-k-hub-ignore>Log in</a>
Let me know if this ends up fixing the issue!
+29Hi
What you are seeing is expected when Customer Hub is live, as it automatically takes over Shopify /account links and opens the Hub (where the Chat tab lives) instead of the native account page. To keep your customer portal/login going directly to the Shopify account page, you or your developer can update that specific login link’s HTML to include a small attribute that tells Customer Hub to ignore it. For example:<a href="/account" data-k-hub-ignore>Log in</a>
Let me know if this ends up fixing the issue!
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.