I enabled the Customer Agent widget in my Shopify store, but now when someone clicks “Login” from the menu, it just opens a chat window instead. Is anyone else experiencing this problem? I have tried moving the widget to the left side of the screen so it doesn’t overlap with the menu, but it still happens. Is it a problem with my theme? I am using Palo Alto.
Hi
What you are seeing is expected when Customer Hub is live, as it automatically takes over Shopify /account links and opens the Hub (where the Chat tab lives) instead of the native account page. To keep your customer portal/login going directly to the Shopify account page, you or your developer can update that specific login link’s HTML to include a small attribute that tells Customer Hub to ignore it. For example:<a href="/account" data-k-hub-ignore>Log in</a>
Let me know if this ends up fixing the issue!
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