Hi there,
When setting “Shopper login” in Klaviyo Hub to Shopify, customers are taken to the Shopify account login screen.
However, after logging in, they’re redirected to the Shopify account overview page instead of returning to the customer hub — which can be confusing for users.
Is this expected behavior, or could it be a bug?
Thanks!
Hi
As of now, this is expected behavior. People will be taken to the login screen, then back to the account overview page upon logging in. Definitely understand how this creates extra steps for customers, so as an alternative, you could change your shopper login settings to Klaviyo One Time Password. This will send a password to users emails when they attempt to log in, and won’t cause multiple redirects, allowing them to stay on the customer hub page.
Let me know if this makes sense, or if I can help out with anything else.
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