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Hi Klaviyo Community,

When we send out email campaigns, we consistently receive automatic reply emails from addresses tied to platforms like Stripe (no-reply@stripe.com), ShipBob (hello@shipbob.com), Amazon (various do-not-reply addresses), Walmart, and eBay.

To manage this, I’ve already taken the following steps:

  • Suppressed individual profiles as they come in.

  • Created a segment to detect specific texts in email addresses (like "amazon.com" and "stripe.com") and automatically suppress them.

Despite this, we are still receiving these automatic replies after each campaign.

Can anyone explain why this is happening?
Is there a better way to prevent these types of email addresses from being added to our Klaviyo account or stop them from replying automatically?

Thank you so much for any insights!

Hey ​@sadonigan 

we usually exclude this segment from all campaigns :
 

For amazon, ebay you can also add

@members.ebay.com
@marketplace.amazon.com

and also from stripe. So when you start receiving emails from any other domains that are not in the segment, you can update the segment when you see a new one. this is an ongoing process.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit


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