Klaviyo embed conflict with customer account

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When the Klaviyo onsite embed app is enabled in my theme, the profile icon (customer account icon) stops working. I recently enabled the Customer Agent and that;s when I started to run into issues.

Disabling the Klaviyo embed immediately resolves the issue.

Using Shopify theme Dawn.

Any advice, suggestions will be greatly appreciated. Thank you in advance.

Byrne CAnswer

Community Manager

Hi @Dara,

Sorry to hear that’s happening, and our team would be happy to investigate this! Would you mind taking a screen recording of this issue happening, so we can look into this? It’ll be a bit tricky to diagnose without seeing the issue, or access to your site. In addition, feel free to send over the screen recording and your email over to me in a DM, and I can have the Klaviyo support team reach out to you via email to figure out why this is occurring and how to prevent it.

Byrne CAnswer

Community Manager

Hi @Dara,

Sorry to hear that’s happening, and our team would be happy to investigate this! Would you mind taking a screen recording of this issue happening, so we can look into this? It’ll be a bit tricky to diagnose without seeing the issue, or access to your site. In addition, feel free to send over the screen recording and your email over to me in a DM, and I can have the Klaviyo support team reach out to you via email to figure out why this is occurring and how to prevent it.

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