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Contributor I
November 18, 2025
Solved

My meta audience options arent popping up. Any tips?

  • November 18, 2025
  • 1 reply
  • 75 views

 

    Best answer by Byrne C

    Hi ​@sisterbetsyssurfwax,

    This issue can happen if the custom audience you created isn’t on of several custom audience types we allow. Klaviyo can connect to custom audiences with the sub-types:

    "HASHES","HASHES_OR_USER_IDS","MULTI_HASHES","COPY_PASTE_EMAIL_HASHES","DATA_FILE","UNKNOWN"

    If a custom audience is of a different type (Like EVENT_BASED), it unfortunately won’t appear in the dropdown. Can you confirm that your custom audience is one of the 6 approved types? Thanks!

    1 reply

    Byrne C
    Community Manager
    Byrne CAnswer
    Community Manager
    November 19, 2025

    Hi ​@sisterbetsyssurfwax,

    This issue can happen if the custom audience you created isn’t on of several custom audience types we allow. Klaviyo can connect to custom audiences with the sub-types:

    "HASHES","HASHES_OR_USER_IDS","MULTI_HASHES","COPY_PASTE_EMAIL_HASHES","DATA_FILE","UNKNOWN"

    If a custom audience is of a different type (Like EVENT_BASED), it unfortunately won’t appear in the dropdown. Can you confirm that your custom audience is one of the 6 approved types? Thanks!