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My meta audience options arent popping up. Any tips?

  • November 18, 2025
  • 1 reply
  • 20 views

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Best answer by Byrne C

Hi ​@sisterbetsyssurfwax,

This issue can happen if the custom audience you created isn’t on of several custom audience types we allow. Klaviyo can connect to custom audiences with the sub-types:

"HASHES","HASHES_OR_USER_IDS","MULTI_HASHES","COPY_PASTE_EMAIL_HASHES","DATA_FILE","UNKNOWN"

If a custom audience is of a different type (Like EVENT_BASED), it unfortunately won’t appear in the dropdown. Can you confirm that your custom audience is one of the 6 approved types? Thanks!

1 reply

Byrne C
Community Manager
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  • Community Manager
  • Answer
  • November 19, 2025

Hi ​@sisterbetsyssurfwax,

This issue can happen if the custom audience you created isn’t on of several custom audience types we allow. Klaviyo can connect to custom audiences with the sub-types:

"HASHES","HASHES_OR_USER_IDS","MULTI_HASHES","COPY_PASTE_EMAIL_HASHES","DATA_FILE","UNKNOWN"

If a custom audience is of a different type (Like EVENT_BASED), it unfortunately won’t appear in the dropdown. Can you confirm that your custom audience is one of the 6 approved types? Thanks!