I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}} I already tried: Disconnecting Klaviyo from my Facebook Page settings. Removing Klaviyo from Meta Business Integrations. Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?Thanks in advance for the support!

Contributor I

Solved

Need Help Removing Wrong Instagram Account from Klaviyo Settings

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I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:

{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}}

I already tried:

Disconnecting Klaviyo from my Facebook Page settings.
Removing Klaviyo from Meta Business Integrations.

Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.

Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?

Thanks in advance for the support!

Byrne CAnswer

Community Manager

Hi again @IA-AK,

I can confirm that this issue has been fixed and you should be able to remove your Instagram account from Klaviyo.

Byrne C

Community Manager

Hi @IA-AK,

Sorry this is happening! I checked in with our team, and this is actually a known issue that our engineers are working on. We’re working to get this fixed ASAP. Again, apologies for any issues this causes.

Byrne C

Community Manager

@IA-AK,

This bug has been fixed! If you refresh your page, you should see the option to remove your Instagram account.

I

IA-AKAuthor

Contributor I

@Byrne C The disconnect button does not work. We refreshed and tried to remove, it is still linked. When pressing disconnect, nothing happens. Please have engineering investigate. Thanks!

Byrne C

Community Manager

Our team is investigating this issue, and we’ll be in touch with you ASAP via email once we have more information regarding this!

Byrne CAnswer

Community Manager

Hi again @IA-AK,

I can confirm that this issue has been fixed and you should be able to remove your Instagram account from Klaviyo.

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