Thank You flow not sending

Forum|Forum|8 months ago
December 16, 2025
4 replies
115 views

Hi there,

I have a Thank you flow not sending to my customers. I have tried creating new flows, duplicating, adding past profiles and also got a colleague of mine who specialises in Klaviyo to take a look and confirm it is set up correctly.

I want this flow to go to every person who places an order.
I have a screen shot of my trigger attached - any help would be amazing please!!!!

Flows

Best answer by whereisjad

@HandsHere you want to use a Conditional Split like illustrated below:

whereisjadAnswer

Expert Problem Solver IV

@HandsHere you want to use a Conditional Split like illustrated below:

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

H

HandsHereAuthor

Contributor I

I already have, do you have any other suggestions?

whereisjad

Expert Problem Solver IV

@HandsHere you say you already have but no indication if it worked or not. Your screenshot doesn’t show what I suggested, could you give my screenshot another look?

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

H

HandsHereAuthor

Contributor I

I’ve changed the parameters to match yours, hopefully it works now. Thanks

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