Viewed product image issue

Forum|Forum|11 months ago
September 2, 2025
4 replies
116 views

Hello everyone,

Has anyone encountered a situation where the dynamically viewed product image in the browse abandonment flow disappears in the test/actual email but appears correctly in the preview?

Thank you!

Flows

Best answer by whereisjad

@Wen thanks for sharing. here's a suggestion, could you try pre-pending to the image url "https:"

I highly suggest email is nitpicky about formatting while preview is lax which is why it worked one place but not the other.

whereisjad

Expert Problem Solver IV

@Wen could you possibly provide screenshots of what you are experiencing?

Clarify also if the image url is taken from the viewed product event or catalog tag lookup.

It could either be attributed to styling in the email or if the image url is firewalled.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

W

WenAuthor

Contributor I

Yes @whereisjad , I used the image URL and the image shows correctly in preview, but when I tested it, there’s no image at all.

W

WenAuthor

Contributor I

This is the event properties example.

whereisjadAnswer

Expert Problem Solver IV

@Wen thanks for sharing. here's a suggestion, could you try pre-pending to the image url "https:"

I highly suggest email is nitpicky about formatting while preview is lax which is why it worked one place but not the other.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

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