WhatsApp Phone Number

Hi ​@galloryhive,

There are a few different reasons that “Action Required” may pop up as a warning on your WhatsApp phone number, so reaching out to our support team would allow us to determine the specific reason why this is happening. That being said, we do often see this issue when the WhatsApp Business Account you’re using was previously connected to another platform. Currently, Klaviyo does not support moving a WABA, so a new WABA must be created. Could you try disconnecting and connecting again, but creating a new WhatsApp Business Account during setup?

If that doesn’t seem to fix the issue, our support team can take a look at your account specifically to pinpoint what’s likely wrong.

Hi Byrne C,

Thank you for the reply! I have tried disconnected and reconnect the WABA in Klaviyo several times and it did not help. I think I need to add a real phone number instead of using one which have provided by Meta. I have tried to reach the support team in Klaviyo but I couldn’t contact them since my support plan for email and chat has expired.

Regards

GH

Hi ​@galloryhive,

Did you end up getting this fixed? If not, feel free to send me a DM with your email address and Klaviyo account name, and I’d be happy to create a ticket with our support team on your behalf!

Hi Byrne,

Thank You for the kind reply. I haven’t been able to fix the issue yet.
My Klaviyo Account Name: Gallory Hive
Email: galloryhive@gmail.com

Regards

GH

Hi ​@galloryhive,

Thank you! I’ll be reaching out via email.