Skip to main content
Solved

Why can't I set my flows to live?

  • March 10, 2025
  • 1 reply
  • 28 views

Forum|alt.badge.img

What the hell is going on? I can’t set either my flow or any of the emails in the flow to Live -the option is greyed out. This is my clients site and they are on the free plan, so what am I supposed to do?

Nobody will support anything, and I have been able to find anyone facing similar issues.

There are alerts in the account about being over the contacts limit, but my understanding is that doesn’t matter it’s only if you go over the email limit that things will stop sending.

So what’s going on? How am I supposed to troubleshoot someone else’s broken platform if I can’t get any live support? Yet another tech company with a broken piece of garbage product that they refuse to support and push everything off on to the community where we have to wait weeks for everyone to ignore support requests.

Best answer by annasophiefc

Hi ​@uselesssupportportal 

 

Thank you for posting in the Community.

 

I had the same issue last week, but once I upgraded to a paid account this was not an issue. Once your active profile count is over the amount allowed with the new pricing setup, the flows can’t be turned on as they will most likely send out quite a few emails. I believe it is new and based on the new pricing structure that went live on the 18th of Feb.

 

I can recommend you to setup a segment with active profiles , that are not relevant using this guide: https://help.klaviyo.com/hc/en-us/articles/24263920096027

 

You can automate the whole setup of automatic supressions so you don’t have to pay for all active profiles within Klaviyo. 

I hope this helps!

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

annasophiefc
Partner - Platinum
Forum|alt.badge.img+23
  • 2025 Champion
  • 116 replies
  • Answer
  • March 10, 2025

Hi ​@uselesssupportportal 

 

Thank you for posting in the Community.

 

I had the same issue last week, but once I upgraded to a paid account this was not an issue. Once your active profile count is over the amount allowed with the new pricing setup, the flows can’t be turned on as they will most likely send out quite a few emails. I believe it is new and based on the new pricing structure that went live on the 18th of Feb.

 

I can recommend you to setup a segment with active profiles , that are not relevant using this guide: https://help.klaviyo.com/hc/en-us/articles/24263920096027

 

You can automate the whole setup of automatic supressions so you don’t have to pay for all active profiles within Klaviyo. 

I hope this helps!