How to change the list that your Klaviyo form is pointed to

  • 27 November 2020
  • 2 replies
  • 7900 views

Userlevel 4
Badge +2

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect form and just as you’re getting ready to publish it to your store, you realize you selected the wrong list to direct subscribers to (we’ve all been there!).

Luckily, Klaviyo makes it easy to change the list your form is directed to in two quick steps:

  1. In the form editor, click your form’s CTA button. This will open a new menu on the left-hand side of the screen
  2. Click the dropdown next to the List to Submit section and choose your new list!

 

Once you’ve made the change, remember to set your form to Live mode and click the Publish button!


2 replies

I’m having. the issue where the sign up form is an email capture, sending to the correct list, but no emails are showing in that list. what do you recommend? 

 

s

 

Userlevel 6
Badge +37

Hi there @SeanFFC,

Keep in mind that a confirmation email is sent after submitting the form, and subscribers are not immediately added to the list. Only after they click the link in that message is the profile added to the list.

If your list has double opt-in enabled, new subscribers will receive an email after opting in that prompts them to confirm their email address. Only after a new subscriber confirms their email address will they be added to your list. If you’re testing out a new form with a fake or invalid test email addresses and you have double opt-in enabled, you will not see these email addresses added to your list.
I would recommend an easy test for this - add yourself and follow through with the double opt-in.

Let me know if that helped!
Alex

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