Why am I getting an error message when setting up SMS?

Question

Hey there,

I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use.

I try and redo it all now and I am unable to get past a certain point in signing up.

This is the error I keep receiving . I get it after filling out the company information part of the setup.

Any help is appreciated!

Thank you

Taylor Tarpley · Accepted Answer

Hi there @MelanieHargrove,Thanks for sharing your question with us, happy to help!Do you mind sharing if you’re still experiencing this issue? Sometime this can occur as a temporary issue and can be fixed by attempting the following troubleshootings steps:Log out of KlaviyoClear cache and cookies in the current browserExit or restart the browserLog backin and click "Activate"Thanks for participating in the. Community!-Taylor

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