Why am I getting an error message when setting up SMS?

  • 28 May 2023
  • 1 reply


Hey there, 


I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use. 

I try and redo it all now and I am unable to get past a certain point in signing up. 


This is the error I keep receiving . I get it after filling out the company information part of the setup.


Any help is appreciated!


Thank you


Best answer by Taylor Tarpley 30 May 2023, 21:13

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1 reply

Userlevel 7
Badge +60

Hi there @MelanieHargrove


Thanks for sharing your question with us, happy to help! 


Do you mind sharing if you’re still experiencing this issue? Sometime this can occur as a temporary issue and can be fixed by attempting the following troubleshootings steps: 


  • Log out of Klaviyo
  • Clear cache and cookies in the current browser
  • Exit or restart the browser
  • Log back in and click "Activate"


Thanks for participating in the. Community!