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Question

Most of the emails' width in Flows are collapse

  • May 21, 2026
  • 1 reply
  • 5 views

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  • Contributor I

Hi there,

Recently, I created some flows with some emails and tried to send them through as their tests; however, most of the emails' width are collapse. 

If anyone can advise me, it would be greatly appreciated.

Thank you.

 

Kind regards,

ED2 

 

1 reply

ArpitBanjara
Principal User II
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  • Principal User II
  • May 21, 2026

Hey ​@ED2 

Could you share a bit more context? or maybe share some screenshots?

What email client or device are you seeing the collapsed layout in? For example, Gmail on desktop, Outlook, Apple Mail, or a mobile device? The cause can be very different depending on where it breaks.

Are you using a custom HTML template?If it's custom HTML, a missing or incorrect max-width declaration on the wrapper table is usually the problem

let me know

cheers

Arpit