Most of the emails' width in Flows are collapse

Forum|Forum|2 months ago
May 21, 2026
2 replies
72 views

Hi there,

Recently, I created some flows with some emails and tried to send them through as their tests; however, most of the emails' width are collapse.

If anyone can advise me, it would be greatly appreciated.

Thank you.

Kind regards,

ED2

Best answer by ArpitBanjara

Hey @ED2

Could you share a bit more context? or maybe share some screenshots?

What email client or device are you seeing the collapsed layout in? For example, Gmail on desktop, Outlook, Apple Mail, or a mobile device? The cause can be very different depending on where it breaks.

Are you using a custom HTML template?If it's custom HTML, a missing or incorrect max-width declaration on the wrapper table is usually the problem

let me know

cheers

Arpit

ArpitBanjaraAnswer

Principal User II

Hey @ED2

Could you share a bit more context? or maybe share some screenshots?

What email client or device are you seeing the collapsed layout in? For example, Gmail on desktop, Outlook, Apple Mail, or a mobile device? The cause can be very different depending on where it breaks.

Are you using a custom HTML template?If it's custom HTML, a missing or incorrect max-width declaration on the wrapper table is usually the problem

let me know

cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

E

ED2Author

Contributor I

Hi Arpit,

Thank you so much for your prompt advice and sorry for taking so long to reply.

I tried to compare the email settings between proper email and collapped one and put the similar or the same settings. Then, they were successfully fixed!

Thank you so much again.

Kind regards,

ED2

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