Our customers are replying to our email and it is going to a completely unrelated email address, one that is unused. How can we amend this? The email in question has the correct ‘reply to’ email.
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Changing reply to email addresses
+2Best answer by Kylie W
Hi
Thank you for your question!
When you are creating an email campaign in Klaviyo, on the Content step (#2) does it have the correct email address here as the sender address and is the tick box below it ticked? (if so, this would indicate this as the reply-to email address)
If this is all correct, I would suggest looking at your email auto-forwarding rules in case there is one in play.
I hope this helps and please let me know if I am able to assist further 😊
Kylie
+34Hi
Thank you for your question!
When you are creating an email campaign in Klaviyo, on the Content step (#2) does it have the correct email address here as the sender address and is the tick box below it ticked? (if so, this would indicate this as the reply-to email address)
If this is all correct, I would suggest looking at your email auto-forwarding rules in case there is one in play.
I hope this helps and please let me know if I am able to assist further 😊
Kylie
Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
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