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Active on site takes viewed product


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Hey there!

I’m having a weird behavior.

I’m using the Klaviyo object on my site; when the user gets in the page, just in case, I do a push with “identify”.

window?.klaviyo?.push([
        "identify",
        {
          email,
        },
      ]);

Also, when i get into a PDP/Product Detail Page, I do a push to the “Viewed Product” metric.

 

   window?.klaviyo?.push([
      "track",
      "Viewed Product",
      {
        propA, propB, propC
      },
    ]);

By some reason, sometimes, Active on Site shows the Viewed Product information/payload instead of its usual payload, and that should not happen?

Is there any way to avoid that?

Am I doing something wrong?

Thanks!

Best answer by Brian Turcotte

Hi @ph3344!

I created a support ticket on your behalf, as this could be an account-specific issue.

 

Best,

Brian

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4 replies

Brian Turcotte
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Hi @ph3344!

I’m going to check on this internally and I’ll update the thread ASAP!

Best,
Brian


Forum|alt.badge.img+1
  • Author
  • Contributor I
  • 2 replies
  • March 21, 2024
Brian Turcotte wrote:

Hi @ph3344!

I’m going to check on this internally and I’ll update the thread ASAP!

Best,
Brian

Thanks! Please, let me know!

 

And please PM me if there is anything else I can provide to make things easier!


Forum|alt.badge.img+1
  • Author
  • Contributor I
  • 2 replies
  • April 1, 2024

Still having this behavior.

 

Writing this message to bump and see if anyone has encountered the same issue.


Brian Turcotte
Forum|alt.badge.img+37
  • Klaviyo Alum
  • 1393 replies
  • Answer
  • April 2, 2024

Hi @ph3344!

I created a support ticket on your behalf, as this could be an account-specific issue.

 

Best,

Brian