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Flow tending to follow Yes route regardless

J
Contributor I
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Hi,

Have a flow for people renewing a subscription. Flow sends a 1st reminder with a wait after. Conditional split asks if product ordered since getting the 1st renewal email. If yes sends a thank you, if no sends a second reminder with a Conditional split as previous. If Yes then send a thank you (renewed on 2nd reminder), if no then sent a Good bye email and removal from list.

Getting most tests resulting in a thanks for renewing at first email even when have not renewed? 

Are orders monitored on ip address or by customer email?

 

Best answer by Ojuade Peace

Hi!

 

Orders are tracked by customer email, not IP address. The "thank you" email may be sent too early if the conditional split isn’t properly checking the renewal status.

 

To fix this:

1. Ensure order data sync is accurate.

2. Double-check the conditional split logic for the renewal status.

3. Consider using a custom property or tag to track renewal confirmation.

 

This way, you’ll ensure the “thank you” email is only sent after the actual renewal. Let me know if you need further help!

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chloe.strange
Bobi N.
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3 replies

O
Problem Solver III
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  • Ojuade Peace
  • Problem Solver III
  • 25 replies
  • Answer
  • March 23, 2025

Hi!

 

Orders are tracked by customer email, not IP address. The "thank you" email may be sent too early if the conditional split isn’t properly checking the renewal status.

 

To fix this:

1. Ensure order data sync is accurate.

2. Double-check the conditional split logic for the renewal status.

3. Consider using a custom property or tag to track renewal confirmation.

 

This way, you’ll ensure the “thank you” email is only sent after the actual renewal. Let me know if you need further help!

J
1 person likes this
  • J
    jpgriffin
emma.owens
Community Manager
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  • emma.owens
  • Community Manager
  • 125 replies
  • March 25, 2025

Hi ​@jpgriffin ! 

Checking in here - were you able to resolve this? Let me know if not and I can look into this for you! 

J
Contributor I
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  • jpgriffin
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  • Contributor I
  • 1 reply
  • March 31, 2025
emma.owens wrote:

Hi ​@jpgriffin ! 

Checking in here - were you able to resolve this? Let me know if not and I can look into this for you! 

Hi Emma,

Solved the issue by switching the Conditional from “purchased in the last hour’ to ‘purchased since entering flow’. Think I was using too tight a timeline for my testing.

Cheers for asking,

J

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