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SMS Automations recommendation links

  • April 10, 2025
  • 1 reply
  • 14 views
Jakub
Partner - Silver
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  • Jakub
  • Partner - Silver
  • 125 replies

Hello Community,

I have a question regarding SMS automation, are links added to recommendation follow up messages shorten like for normal messages? I’m asking as they are normal in preview?

 

Best answer by rqcha

Hi ​@Jakub! I believe that in the content preview for SMS flow automations it shows up as the full link but in practice and when you send out a test preview message to a number it will shorten the link. I would also make sure that the “Automatically shorten link” option is checked!

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rqcha
Problem Solver III
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  • rqcha
  • 2025 Champion
  • 17 replies
  • Answer
  • April 10, 2025

Hi ​@Jakub! I believe that in the content preview for SMS flow automations it shows up as the full link but in practice and when you send out a test preview message to a number it will shorten the link. I would also make sure that the “Automatically shorten link” option is checked!

Raquel Caticha 🌱 Marketing elf with design opinions at Hazel Village 🌰

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